I responded to this earlier but it didn’t post :( but in short nothing wrong with asking and allowing customer service to step up and perform but the stomping of feet of minor case by case things is what I’m kind of zeroing in on
2019-09-06 21:37:47 +0000 UTC
Ah, but my friend, we’re talking about the difference between ASKING and EXPECTING. and to me there’s a huge difference
2019-09-06 16:15:33 +0000 UTC
I've contacted Bandai and GoodSmile about figures that come with a paint scratch or take a shelf dive and break. They 100% always help me out.
Example: My Goku 2.0 took a shelf dive and the neck peg broke, I contacted Bluefinn to see if I could get a neck peg sold to me. They forwarded the email to Bandai and they just sent me a whole new Goku. All they wanted in return was the broken figure, a picture of how it was posed and from how high it fell.
I think it never hurts to ask the company for help before buying a replacement.