Payment Declines Notice
Added 2018-09-03 02:58:37 +0000 UTCIf you haven't received the latest news regarding Patreon declines, Patreon has recently switched their payment processors for adult content to the UK. Here is an important section from the email for international (non-US) patrons as it my affect your payments.
To give you more info, we’ve started working with multiple payment processors to be able to continue successfully processing adult content creators. As a result, we moved the processing for adult creators to the UK. Unfortunately, this means some of your patrons may see a 3% international processing fee for their pledge. This is determined by their bank, not by Patreon, and every bank treats these things differently which makes it hard for us to assess who will be affected.
Unfortunately, I have no control over this and can only provide further instructions from the email.
If your patrons are having any trouble, here’s what they can do:
If their bank suspects that the Patreon payment is fraudulent, a patron can call up their bank to confirm the payment is theirs and genuine.
If their payment failed, they can follow these steps or switch to a different payment method.
If they are seeing an international processing fee, they can switch their pledge to a different bank that doesn’t charge for international payments.
They can reach out to the Patreon support team to get account specific help.
Here’s what we’ll be doing:
We’ll reach out via email to any patron who receives a “declined” payment with info on what they can do and how.
We will continue Patreon’s proactive practice of retrying payments throughout the month.
Hope that helps. I'll be providing Patreon updates soon.
