patreon subscription issue
Added 2024-10-13 11:15:47 +0000 UTCEveryone, many of patrons still keep informing me that they had or having trouble with patreon subscription: it was showing an error that their payment was processing and they couldn't see my content.
This is only a small part of reports about the same issue, just to see how big the problem is.
More than hundred of members had to cancel and rejoin again just because they had no access to my posts due to some unknown technical issue on patreon itself. This caused my earnings to drop and I've been trying to reach patreon support team to address this issue still no proper answer from them, but I will try again to submit a ticket "I am a creator and I need support > My members can't access my content" to https://support.patreon.com/hc/en-us/requests/new
So if anyone has trouble with patreon subscription, the only thing I can suggest is cancel the pledge/subscription and rejoin again.
Of course, the cancellation will result in further earnings drop for my page, yes, this issue is affecting me as well, but I don't want any of supporters to be locked out of my content, so it's the only thing you can do for now.
I am truly sorry that this platform is causing inconvenience for both creators and members. I hope it will get resolved.
Sincerely, HL
Comments
Are there any further updates on this? Because I have an annual subscription and things are locked.
Marnie Loflin
2024-11-14 00:35:22 +0000 UTCI had to cancel my subscription and resubscribe, now it’s working
Lyda
2024-11-03 04:12:47 +0000 UTCSame for me 😕 tired with that
Mssbhve
2024-10-29 16:47:17 +0000 UTCI had to cancel my subscription and resubscribe again. It worked for a 2 weeks and it doesn’t work again.
Mssbhve
2024-10-29 16:46:30 +0000 UTCI had issue with payment, so couldn't see locked content. It took a couple of weeks but now have access again, they seem to have fixed it. Hope other members get there issues sorted too. You are an amazing artist x
Sam Castillo
2024-10-20 01:47:31 +0000 UTCI had issues with my membership as well. I ended up going online (not thru the app) and changing my membership to annual thru the website. Hopefully, that fixes things - I wasn’t able to see any posts and was a “supporter level”. Sorry you are having these issues as a content creator.
LKS
2024-10-17 14:25:51 +0000 UTCMy issue is that I paid for hard stan at $118 yearly, but I still see some artwork that's blurred out and says I need to subscribe to see those. .
KP
2024-10-14 19:29:37 +0000 UTCFINALLY heard back from Patreon Support (I messaged them on Oct 6, it's now Oct 14.....) The email stated I have an "Active Subscription" (duh - I rejoined), and "Additionally, I don't see any information about a pending payment. The billing shows that your payment has since gone through successfully so you should have access to your creator’s member-only content for your Tier. " Yeah, it went through when I cancelled/rejoined on the 8th (it froze in "payment processing" on the 2nd). Not sure why they can't see how long it took to process or my cancel/rejoin activity... but I digress. If it's taking them over a week to get back to people, I can see how it would really hurt the creators. I'm sorry it's such a cluster.
Carrie
2024-10-14 14:49:13 +0000 UTCHi I tried to click the link and it's telling me to pay to become a member, I already am ???
Jessie
2024-10-14 09:30:53 +0000 UTCThanks for the guidance. I had the same issue. Contacted Patreon support but no-one came back to me. Have cancelled and rejoined with annual membership. Was panicking big time at the thought of not being able to access your content and immeasurable talent particularly with next instalment of MOO due! Best wishes 💜
rascal7woof
2024-10-14 07:46:38 +0000 UTCFWIW, I tried letting you know about this issue, messaging you here, Twitter, and IG, but never got a reply. Glad a work around has been found but it really sucks how badly it affects your bottom line!
Delingar
2024-10-14 03:32:30 +0000 UTC
