Error with Patreon Payments
Added 2018-08-02 19:00:58 +0000 UTCSo unfortunately, a LOT of people's pledges are declining this month, and it's due to Patreon's error.
They switched to a new global bank or something like that and it screwed up everyone's payments.
So if your pledge didn't go through this month, please try any of the following to fix things;
1) Update your credit card to a different card
2) Use PayPal if you aren't already
3) Probably the easiest solution, contact your bank to let them know the Patreon charges aren't fraudulent; this should be a one time thing
Once you've done any of those, just re-pledge at the same amount this month (if the pledge goes through successfully, you won't be double charged, don't worry, and if you are somehow, contact me and I'll refund you).
Sorry about all this, but hopefully this should only be a one time thing as Patreon switches to a new bank setup.
EDIT: here's how you can retry your payment - https://patreon.zendesk.com/hc/en-us/articles/203913799-Why-did-my-payment-decline-How-do-I-retry-my-payment-
Thanks for understanding, and thanks for helping us out with this; your support is entirely the reason we can keep this game going.
(Also, new demo in less than 24 hours!)
Comments
Mine went through I'm sorry the beginning of the month was a little tight for me so i had to drop to a $5 till mid month I think the game is awesome and will continue to support you guys.
2018-08-03 05:55:58 +0000 UTCDidn't work for me either, but fixed itself eventually. Very frustrating initially though.
Dan
2018-08-03 03:23:42 +0000 UTCI wondered why. It wouldn't take my debit card, so I had to switch to my paypal (that uses the same card...).
Christopher Lee
2018-08-03 02:37:36 +0000 UTCI wondered why my bank was trying to call me, the transaction went through so I didn't think about it. I believe I'm fine, if not I'll check later.
2018-08-02 23:37:37 +0000 UTCMy bank contacted me. After I approved of the transaction, I retried the pledge from here and it went through.
Kyle Cooper
2018-08-02 19:41:59 +0000 UTC
