We are making changes to Patreon tiers!

Please send us a DM here on Patreon

PonyTownTeam

Hey, I buy supp and I don't have Supporter..Pls help me😭 I spent $6 on this

Rengoku Kyojuro

Help me please

Maigul Maigul

WHERE IS MY SUPPORTER. I BOUGHT IT,FOR 6$!!! WHERE.IS.MY.F****.SUPPORTER.

Ян Қаржау

You still need to connect your Patreon to Pony Town. Make sure you followed the instructions patreon.com/posts/how-to-connect-17356112

PonyTownTeam

Who cant a g1t support on patreon?

Lineska Rodríguez

Hi l have Support 4 ^^

Lyric ★

But I've waited about 4hours and still nothing

debora nazare

If you're using an Android app, try opening https://pony.town/ in your browser and connecting Patreon using it.

PonyTownTeam

I tried adding my patreon to my pony town it won't work

Slyfox Dumbbunny

Hello, it takes around 15 minutes for the changes to take effect.

PonyTownTeam

Hi, I paid support, but it doesn't work.

Man.ty

i cant pay the way i used to pay.

Kairo

I have but its still wanting me to give a code

Bald_Frnk

You don't need a supporter code if you use Patreon. For Patreon you connect Patreon account to Pony Town and benefits become active within 15 minutes.

PonyTownTeam

How do I get the supporter code?

Bald_Frnk

i get that extra funding will help the developments people want to see - but the way the tiers are balanced now seems a bit ... i don't want to say not worth it, because obviously i'm still willing to pay the price, but like it's not optimized to bring in the most supporters possible? lacking a $1 tier and not balancing the rewards to match the price increase seems like it's just going to chase people off. like i said, i love this game, and i'm still happy to support it - but having to pay more without being given any incentive besides the promise of maybe some of the developments i've been waiting years for happening a little faster is ... not my favorite.

suni

hey sorry for not responding sooner, i had low storage and safari was struggling to work that was all!!

read byi

no way did i just do the same thing

Tori Arabell

Hello, you'll be automatically added after you connect Discord to Patreon as described here https://www.patreon.com/posts/how-do-i-get-my-19040791

PonyTownTeam

How do I join pony town discord🥹

1luvacid

i hate the lower ponies update, i used to pay 1$ and i got 400 slots...now i pay 3$ and i get only 300 which is less.. if i wanna keep making more skins i now need to pay like 6$ to have the gold tier so i can keep makin ponies...the devs prob workin a lot but god damn!!

·˚ ₊Jazzy!₊˚

Even building aside, there are still tons of things in the game that can be improved. And any additional funding is meant to speed up the development.

PonyTownTeam

oof. i love this game, but when we've been waiting ages for an update that allows half the island items to be usable (i.e. tables actually being able to have things set on them), it feels a bit scummy to be raising the prices of getting to use more of those items.

suni

darn. at least i got 2 days of supporter from the $1 i forgot to cancel. :/

tavi

Unfortunately, we as creators don't have an option to allow only annual payments for certain tiers to ensure they don't just get eaten up by fees. And thank you for this warm message!

PonyTownTeam

If transaction fees eat up the majority of the previous tier 1, I'd be more than happy to pay that annually to reduce the number of transactions. I haven't really been online in months, so I can't justify almost five Aussie bucks a month for something I simply haven't been using. Because I still want to support you, I'm going to leave my pledge the same for now, and change it when I want benefits back. Thanks for the update guys, and I hope the new tier and pricing helps a lot. Y'all deserve it!

TheTopMostDog

Hello, maximum zoom level is 8x for low DPI devices and 10x for high DPI devices. And then both zoom in and zoom out levels are additionally extended for tier 4.

PonyTownTeam

hello ponytown devs! i'm sorry, but i can now only zoom to 8x. I don't see anything related to this on the supporter changes, so why can i only zoom to 8x? :)

Gem

Hello, does it happen if you try a different browser?

PonyTownTeam

hey ponytown, im not sure if this is my wifi but i never got this before. everytime i try to open any menu, add an expression, type in chat etc my game freezes for around a minute then goes back so i have to do it again.

read byi

Hello, Patreon always charges at the 1st of the month, so if you get a new tier now you'd be charged the difference now, and then the price at the 1st of August. So you can wait till Patreon's month changes and then get the tier you want.

PonyTownTeam

У мене буду 2 рівень, я сьогодні його відключив, тому що хочу купити на наступний місяць інший рівень. Мені потрібно почекати коли пропаде той, чи 1 числа можна вже задонатити на інший? Але так щоб він не зник за пару днів

Bmw 238

So I connected my patreon account close the app for 30 minutes went back on it and I didn't get anything that said thank you for supporting or anything so I'm just wondering is it my signal or is it something wrong and it's not going through

Levi

Hello, you still need to connect Patreon to your Pony Town account. Instructions on this page show how to do it patreon.com/posts/how-to-connect-17356112

PonyTownTeam

Hello, seems like it's already figured out?

PonyTownTeam

I don't know if my tier one rank is working I don't know if it's supposed to work right after you get it but I just think it's not working

Levi

Hey! Um.. So, my tier 3 supporter things aren't working, I tried resetting my computer, I tried resetting the tab, I tried everything! Help me out here please!!

flower_girl 8893

how can i fix it?

ilayda

ilayda

Judging by the amount of people who have been asking for you to give an explanation as to why you lowered the number of slots, and the number of people who keep coming back here posting and asking why, just responding to questions and posting on the discord hasn't been enough. Things like this need to be stated clearly in an announcement if enough people are coming back with the same questions. You could post a FAQ announcement answering these commonly asked questions, that way anyone who is having trouble, or who is upset can look there and you can save time and energy by responding with a quick "Please check the FAQ"

SolariaStarz

It was mentioned in Discord messages, and not that many people would actually care about such technicalities.

PonyTownTeam

Hello

PonyTownTeam

hi

Lyric ★

Is that the overall reason for the lessening of slots and removal of past-supporter tiers (server cost being too high with the benefits)? If so, that sounds reasonable - and I wish you had said that at the start of all this, instead of talking about a balancing of tiers that many people think wasn't a balanced re-balancing.

SolariaStarz

> because you cannot afford the server space for more pony slots That's overall true for every in-game supporter benefit except the chat color. The amount of high level supporters is so low they can't affect server performance significantly even if all of them max out every limit they got.

PonyTownTeam

A friend of mine brought up a point that perhaps the reason you're doing this is because you cannot afford the server space for more pony slots. If that is the case, please just say so as we would be understanding of a legitimate reason for doing this. But seeing as you have not said that, I believe them to be wrong, as I have faith that you would give us a legitimate reason for removing pony slots if you had one that wasn't "Making the tiers more balanced" (which they clearly aren't as stated by so many people)

SolariaStarz

how can you keep missing that people actually care about pony slots? seriously, it's like you're trying to ignore that or something. Statistics be damned, it's clear people like having more pony slots. People would be a lot less upset if you would just raise the pony slots up to what they used to be.

SolariaStarz

The new tier 1 received 5 new or increased rewards compared to the old one. Price increase was mostly compelled by Patreon's taxes/fees policies, some of our messages go into more details on that.

PonyTownTeam

like okay raise the prices SURE, but dont remove things from people and make them pay even more for less of what they already had? i don't understand why that move was what the team decided on.

puppipoundd

what was the point of raising prices and depleting stuff from tier 1 people instead of just adding a tier, what was the POINT.

puppipoundd

It takes around 15 minutes for the data to update, try refreshing the page with the game and everything should already be working.

PonyTownTeam

I have just updated my Tier I moved to Tier 4 I hope this works cuz it still says about my supporter Tier from the Tier 3...

Yan Sun-Moon

"continual dismissal of feedback and unwillingness to consider the criticisms of the community that financially supports you" any particular feedback/suggestions that are being dismissed other than "lower all of the prices back and change pony slots to what it was before"? Feedback with pony removal message was addressed by changing the message text to be more clear, functionality of the new supporter features was improved along with it based on feedback, and the next update will add improvements to managing more chat colors, also based on people's feedback.

PonyTownTeam

^ that was meant to be a reply to the prior post. Apologies for the mistake

SolariaStarz

The overall point that Mason has brought forth is the same one we've been bringing forth for weeks without any success in getting our feelings, points, and feedback across: "The sudden increase in price is not justified by what is being offered". We are not asking you to lower the price. We are not asking you to just "Take the financial hit of tier 1". We are asking you to not lower the value of tiers while also increasing the price. Personally? I think the 1$ increase for tier 2 isn't too bad, same for tier 3. But both completely casting aside your former supporters and raising the price on your lowest tier by triple, while simultaneously reducing rewards in certain areas comes across as harsh. That alone isn't the biggest problem. The biggest problem is the continual dismissal of feedback and unwillingness to consider the criticisms of the community that financially supports you. The almost immediate shutdown of anyone who suggests that lowering the number of pony slots has lowered the value of tier 1 shows how evident this is.

SolariaStarz

> The $1 tier 1.... fully to tier 2. Once again, completely missing the point and dodging the entire point of the conversation: People who have started pledging more recent are feeling gypped by the sudden increase in price without an increase in value. If I started paying for tier 1 3 months ago, I am now paying 3x as much money for what *clearly* to many is a perceived lesser value. It doesn't matter to me how much people got 5 years ago when tier 1 was introduced. It feels like you are assuming that everyone supporting you has been doing so for a long time while completely ignoring the concerns, criticism and suggestions of everyone else. This is not how you build/interact with a community. Community is achieved through alot of listening and willingness to listen to each others needs. You guys need more money, we understand that and have listened. All we are asking is that you listen to our concerns and take them into consideration instead of continuing to dodge the topic of people feeling as though you have both increased the price of and lowered the value of tier 1, or outright telling them "You're wrong" when they try to tell you that by lowering the amount of pony slots, you are alienating a large portion of your supporting community.

SolariaStarz

The $1 tier 1 also had only 3 rewards when it was introduced back in 2018. Otherwise the message was referring fully to tier 2.

PonyTownTeam

Misunderstanding was caused by poor phrasing, which is why that phrasing was changed. It existed for years and hadn't caused any issues, which is why nobody thought it should be changed for the release of new tiers.

PonyTownTeam

I believe your exact words were "It is indeed unfortunate that it caused a lot of misunderstanding, despite existing in it's current form for years." - This feels like the blame is on us for simply not knowing how it worked, despite your description of how it worked being inaccurate. Again, props for changing it, but it would do well for PR and relations with your community to not be so passive aggressive towards us.

SolariaStarz

Again- the amount of comments calling out the lowering of the number of pony slots should indicate that, yes, having higher pony slots is important to people and you lowering them and continuing to push this is showing just how disconnected you are from your community

SolariaStarz

you say that, and then completely ignore every other one of their points- you talk of how much you've improved the tiers over the years, but to someone who bought tier 1 a month before you changed the prices, they are now paying 3x the amount they were paying for less rewards. Please do *not* bring up the "more island slots!" thing again, many of us have proven here time and time again with our testimonies that your impression of it being an equal trade of is flat out wrong. People view it as paying more for less. No matter how many times you say "But there's more island slots!" that's not going to change it. The fact that you continue to take feedback like this and not listen to it, or take feedback (like the change to tier depreciation warnings) and do it begrudgingly (I believe your response was something along the lines of "We've had the warnings be this ways for years, but ok. I guess we'll change it in the next update") shows that you are becoming that kind of company that just ignores fans and tries to play a PR game with them.. Apologies if I'm sounding harsh again, just starting to get tired of how your responses dodge the actual issues that people are having.

SolariaStarz

Tier 2 in particular was introduced at its $5 price with only 3 rewards. Since then we've added a lot of new rewards to it, and with the current changes we also added an annual option, which brings its monthly price to roughly what it was before.

PonyTownTeam

Hoping that you read the comments and choose to not go through with this. You're gonna end up losing more money than you would be gaining if you added more tiers with more benefits. As of right now, Ponytown does not bring anything unique with tiers other than more slots, etc. Add things such as unlockable items for maps, bigger maps, etc. There are a ton of things you could do to justify this. But as of right now, I can't afford to pay around 33% more than what I'm already paying a month. So unless this change doesn't go through, you'll be losing me as a supporter as I'm sure you will be many others.

Mason

(I am not a ponytown developer, but maybe it helps / just my two cents) The payment providers usually have a fixed fee per transaction plus a certain percentage of the payment. The fixed fee per payment makes such small transactions really inefficient. Imho, getting rid of the 1$ tier was a good decision because that tier doesn't help much to pay the developers but instead mostly just gives money to the banks. PonyTown can be played just fine without the patreon tiers. If you want to support the development, better go for a yearly subscription.

rderp

Hey, there are already some critters such as butterflies, bats and fireflies, even though the player currently doesn't have control over it. And we do plan to give people more control over their islands in the future, even though the current team's focus is on other content at the moment.

PonyTownTeam

We did use various stats when balancing the new tier 1 to have an overview of how many characters people end up creating, how often they get limited by building limits and such. In the future we plan to consider adding specialized tiers. Such tiers would have only certain limits extended, but extended further than the similarly priced generic (trying to fit everyone) tiers.

PonyTownTeam

Hihi! I'm not sure if you accept suggestions or not, but I do have some if you don't mind! I really would love to see the wildlife in our party islands, for an option. For example, Bunnies, cats, butterflies, dogs, turtles, etc! I'd love to see this in the future or anytime to community can. Also, to turn the day cycle, like turning on day and night on the islands. And, something small, but to be able to drink from the cups. It just was an idea I had, I'm sorry if you didn't accept suggestions on here, and I currently do not have access to discord. Thank you!

!! DO NOT COPY MY SKINS !!

I understand that it's intended to be a new tier, but this doesn't explain the halving of the tier rewards. Like said before, this seemingly is deterring people away from wanting to continue to pledge/using a different tier. I also do not understand the latter half of this response, as I'm sure people would be a lot more keen on acknowledging other improvements if it weren't for the fact you've taken away one of the base reasons people spent money on this patreon to begin with. You have to understand that a lot of people use your platform for character design, and I know plenty of people who max out their slots on the standard account limit. To both make it more expensive AND halve what we had initially, just makes it seem very counterproductive to what income you'd try to get in through these "new tiers". Looking from other responses, it seems like some aren't willing to spend more for their initial amount of slots they had on as it seems the tiers that do give that standard amount, are more than even the cheapest option available.

natams

Can't pony town just put the tier 1 price back to 1 bucks 💀

ᴅᴏ ɴᴏᴛ ᴄᴏᴘʏ ᴍʏ sᴋɪɴs

明白了非常感谢您！

北冰洋

Hello, unlimited AFK needs to be set manually in the game settings, where you'll have an option to select 1, 5, 10, 15, 30, 45 minutes or unlimited duration.

PonyTownTeam

Hello, I want to ask about my membership of diamond. The privilege is written with unlimited AFK. This is the time for both hands to leave the keyboard, right? This function doesn't seem to work. Is it because I use the browser?

北冰洋

I subscribed recently thought how great and fair it was that Tier 1 was 1 pound. Pony Town is not full of the most finacially stable people if we're being honest and I really appreciated the pricing of the tiers. This is super shitty.

saratonin

Your supporter is definitely connected to the game correctly and should be working, have you tried refreshing the page with the game? Also, you could send us DMs here on Patreon, they have a much shorter response time.

PonyTownTeam

Unlike tiers 2 and 3 which were already quite balanced, the new tier 1 is meant to be a completely new tier where we picked its rewards from scratch, aiming at providing equal value for people who create ponies, build maps or host parties, and the old tier 1's pony limit (which is the only limit that got decreased) was throwing off that balance. It is understandable though that people who are primarily interested in creating ponies and have hundred of them notice the pony limit change, without caring much about everything else improving.

PonyTownTeam

Exactly, It's just made me cancel my subscription because i can't afford to pay more for less perks than I originally got

ᴀʀsᴇɴᴇ

I think this change in pricing would have been a lot more understandable if you didn't downgrade the lowest tier with the heightened price. I would have been fine spending more on the new one if I didn't find out it's a literal downgrade to what I bought into initially. This is very odd and personally unfair, I know money is what keeps projects like these going, but you could have kept the initial tier perks with the lowest tier instead of downgrading them. It's just going to make people want to cancel their subscriptions, especially since you halved the amount of slots on certain things.

natams

Yes, I have received the Supporter, just not the stuff in it, not all of it. The only reason I point out the number of Ponies I haven't received is that I just don't want to delete all of them if I was spoused to receive more. I am truly sorry to see if I'm complaining, I'm just kind of upset. I'm sorry if I wasn't clear, I was saying I did not get the extra 100 pony slots I was spoused to. Please fix this, I really want to continue.

!! DO NOT COPY MY SKINS !!

Hello, seems like everything is already working?

PonyTownTeam

Очень жаль, ведь столько я не осилю, но все же удачи вам в переменах!

мой тг @narukesu

I'm still not receiving the slots for my ponies, I have tried putting my Patreon account in, redoing the tier (Tier 1), signing out, and going back in and turning off my PC. I'm concerned and kind o upset about the situation, I do not want to delete all of my Characters if there is no need to. Please fix this.

!! DO NOT COPY MY SKINS !!

Why price hikes lead to less 100 extra slots for ponies

Sam Ebyd233

If a pledge gets declined, Patreon changes subscription status to Declined. Generally it can be fixed by changing the subscription back. But in that case the old tier 3 is not available, so we set a manual override on your account for this month.

PonyTownTeam

I tried to switch over to tier 3 after “ renewing “ my subscription for tier 2, after my tier 3 payment didny go threw I didn’t think it take away my whole ass subscription from tier 2. I want my money back or my subscription back, because it hasn’t even been a month yet so my thing wasn’t even over 💀…

Daveywavey

Wow okay, way to screw over your community

Prismatic

Doesn't really make sense honestly to limit the number of ponies for the first tier even more and then charge more money. Not really worth it honestly. (Editing to say I feel like the tiers would be more worth the money if they had rewards that weren't just "More Slots for things"...)

Astro - PROSHIP DNI -

This is like one of the worst decisions you ever could have made ngl

Bee

Man..i wish we get to keep pony slots , bc we always having to delete ponies.

₊ ⊹ READ BYI ᗢ DO NOT COPY.

I also want to thank you for taking the time to read through these and respond, even if we might not end up agreeing on the same points it at least shows you care enough to hear us out, whereas many creators of sites/games/ideas/projects would not give their community the time of day (I.E. YouTube, Nintendo)

SolariaStarz

oh okay thanks

im back from the void

Patreon changes your supporter status to Declined and benefits become inactive. If you have ponies or saved maps above the limits, they are still available, but for ponies you can't create new characters while you're above the limit, and for maps you can't save into (but can load from) locked slots.

PonyTownTeam

Thank you very much for addressing this. It means alot to see that at least on this ,you're listening to the community. Apologies if I have come across as rude or insistant, this game and community mean alot to me, and I have made some of my closest friends through it- which is why it effects me so adversely to see you continually tout how balanced tier 1 is, despite many members of the community that funds the project saying it is not balanced. We understand the need to raise prices, although many disagree with the decision due to the current economic state of the world right now and people being unable to afford higher prices (hence why adding a tier is a good idea, as it puts the burden on people who can afford to carry it, rather than people who cannot or who barely can). What we don't understand was the need to reduce the number of pony slot. Despite what your statistics have shown, it seems a decent number of vocal people see the decrease in pony slots as paying more for less- all we ask is that you take that into consideration, as making that change might result in more people willing to pay the 3$ instead of just dropping funding altogether. Many people also see dropping past supporter benefits as sketchy due to the understanding many had when paying for supporter that if they couldn't afford it at some point, they'd at least have some lasting benefits from it. Two possible solutions to this are: if you restore pony slot numbers for tier 1, reinstating the prior benefits for post supporters, or (not sure how difficult this would be coding wise) simply at the very least offering less slots to past supporters (I.E. 50 or 60 instead of 100). I'm hoping to suggest solutions that will both benefit the team financially while also eliminating a large amount of the current backlash you are facing- rather than just spread anger or disdain for the current situation.

SolariaStarz

I'm just curious: what happens if one month I'm not able to pay?

im back from the void

> "This lack of a conveyance of information caused my friend, and I assume many other players a decent amount of anxiety and could have easily been remedied by simply putting this information in with the rest." We are going to improve the phrasing of the warning in the next update. It is indeed unfortunate that it caused a lot of misunderstanding, despite existing in its current form for years.

PonyTownTeam

This lack of a conveyance of information caused my friend, and I assume many other players a decent amount of anxiety and could have easily been remedied by simply putting this information in with the rest. That is why I have been saying it feels like you're ignoring past supporters, because compared to the information given for current and future supporters, you gave no attention.

SolariaStarz

one final point. Something that is such a key piece of information as what happened to past supporter benefits should be included within the update notes itself, not stuffed away on a corner in a discord. You didn't even mention in the update itself that supporter benefits were going away, you didn't mention that their ponies would not be deleted (only that shifting down a supporter tier will not delete ponies). You left no mention of it in plain view for people to find easily.

SolariaStarz

Why would it be fair that a person who pays 3$ now gets less than the person who paid 1$ previously. Raising prices is not by itself a bad idea, it just needs to be properly implemented instead of literally throwing a stone at people for not being in the "Majority" of players. (In reference to the lowering of pony slots to 100) I can agree that times are tough and you guys need more income. And no, it's not fair that you get little to no money off of 1$ monthly donations; Properly implementing and balancing it to a point where people feel they're being treated fairly would be as simple as reverting the amount of pony slots for tier 1 back to how it was before the asking donation amount change, while re-implementing the permeant benefits that last through the changes

SolariaStarz

Further dramatizing was unnecessary, but thank you for the acknowledgement. I still hope for some sort of compromise to be achievable.

That One Gib

We do acknowledge your points, even if we didn't reply to each of them individually. In the end, if the game fails to sustain itself as being independent and gets a publisher, that's where it would seem to be much more justified to use dramatic words such as "betrayal", as it's safe to say the game will get lootboxes, membership-only cosmetics, items, or even NFTs, and we would not have much say on it.

PonyTownTeam

> "STILL doesn't explain why you removed past supporter benefits or why you won't even address that. You keep dodging the topic." Most of the discussion happens not here and on Discord. I could repost one of the messages from developers that were said on this topic on Discord: Why would it be fair that a person who paid $1 gets the same benefits as the one who paid $100? Past supporter benefits is not by itself a bad idea, it just needs to be properly implemented instead of literally throwing a bone at people after 5 minutes of programming. I can agree that it is fair that a person who paid X amount of money gets some benefit permanently. And no it's not fair that it doesn't matter how much you supported the game, after which your supporter expired and now you're in the same boat. Properly implementing and balancing it would be a huge challenge, especially when you consider that the game still changes a lot, benefits change a lot, and a few years ago supporter tiers were completely different, yet here we are talking about permanent benefits that are better last through the changes.

PonyTownTeam

I know they need money, but this is crazy.

Finn Wolfhuntz

Sigh.

Callum

I understand your frustrations with the topic but please, i set mine aside to write my responses carefully and thoroughly. I only ask that they not be ignored, so when i write a short essay of points why I think this is a bad idea, don't ignore all of them but the one that offended you. That was a poorly written sentence, and I apologize, but my points remain.

That One Gib

I'm good with analogies, so let me give one here. Say you have a favorite brand of chocolate that does a mixed box of chocolates. Your favorite in that box is Caramel filled. The box also comes with a loyalty rewards program where you can register each box you get online for benefits. Suddenly, one day you go to the store and they're now charging 3X the amount that they normally charge for a box. You also can no longer register online for benefits (Analogy for past supporter benefits) and instead of 20 Caramels there are now 5. The chocolate company has now successfully pissed off the entire group of Caramel lovers while also exponentially raising the price of one box for less of what those people like. People who have bought chocolates in the past but can no longer afford chocolates are now unable to access the benefits that they registered for, and people who liked all the chocolates equally can no longer afford chocolate because the price of chocolate has now tripled. Does this help you see where we're coming from? And why people are upset, and feel betrayed by the PT team?

SolariaStarz

over 1k per month for tier one..?💀 Nice my only affordable happiness is forever gone

Roki loves you mwuah

But here's the problem. You did NOT do that. You removed benefits and raised the price. That's what people are upset about. It's not about maps, it's not about wall slots. People are upset because you downgraded one of the things you offered with tier 1 while also raising the price. That's why people feel betrayed. and this STILL doesn't explain why you removed past supporter benefits or why you won't even address that. You keep dodging the topic. It's not about "You raised the price so we're mad!" it's "You both raised the price and removed benefits by making the tier what it is now, and that is completely unreasonable". I don't know how any of us can be more straightforward or to the point.

SolariaStarz

Yeah no, if it was still 1 dollar I would've understood but 3 bucks for a downgrade of the same tier is so dumb. I'm not gonna pay anymore sorry lmao. 💀

Sunny

nah overpricing now? tf 💀

zitropia

You still need to connect Patreon to Pony Town for the benefits to apply, send us a DM on Patreon if you can't find the instructions on how to do that.

PonyTownTeam

When it was introduced back in 2018 the only benefits $1 tier offered were colored text/tag and pony slots, nothing else. Everything else was added over time. With Patreon it's not possible to do "we added a few more benefits, we can now raise the price". Each time you need to remove the old tier and add a new one, with all the hassle involved. So one of the remaining options is to accumulate benefits over time, and then rise the price in one step.

PonyTownTeam

> "The $1 tier 1 shouldn't be a moneymaker, it should be, and was, a community service." The game is free, there are no items or cosmetics locked behind paywalls, no pay-to-win, base limits are generally as high as we can afford without killing the server (and we spent months and months optimizing it to be able to raise these limits), and the game tries to be equally enjoyable even when you don't pay anything. That can be called community service, rather than having a *paid* tier on top of that, the one that makes you waste your money on fees and taxes instead of actually supporting the game.

PonyTownTeam

I bought the support on patreon and i didint get the reward

Alya

y'all fucked up, its too expensive now for what people can afford, you dont even get much anymore.

Alya!!

Yeah, I'm one of those people. I've only just gotten tier one like a week ago and now I can't afford it anymore... I feel more betrayed than angry.

DE - Read b4 int !

on top of that, they also removed perks for being a former supporter. So the people who can no longer afford tier one don't even get THAT to look forward to, Literally the worst time for them to do this, as pretty much everyone's in an economic crisis right now. The least they could do is continue to share love with people who had previously supported them to show their gratitude. They keep saying it's people's choice whether or not to pay the 3$, but for a lot of people there isn't a choice. They just can't afford it. And to add insult to injury, they no longer get past supporter benefits.

SolariaStarz

This is very upsetting. Half of the people who got tier one could only afford getting tier one, and now not only have the prices gone up, but you've nerfed the things we'd get in return... I don't understand that, and I'm deeply hurt by this move.

DE - Read b4 int !

When you rely entirely on community support from people, you seriously cannot screw over your community like this.

SolariaStarz

You aren't the only one who's done the math.. as I have shown above, they aren't making "Absolutely nothing" off of tier 1. Those tier 1's compound quite a lot when put together. And you're absolutely right, them doing this at the same time as adding a new tier comes off as being greedy. On top of that, they haven't said a thing about tiers 2 and 3 being unprofitable, so it's only making their decision to raise the prices of those even worse. Had they just raised the prices of those a bit to accommodate from a lack of funding from tier one, that would have been understandable, but because they're basically screwing people over just for not being able to afford more than a dollar it just looks greedy. It's like standing on a street corner with a sign that says "Only 20's please, don't waste my time"- r/choosingbeggers anyone?

SolariaStarz

All of these points are extremely valid, PLEASE listen to your community instead of just shrugging us off and saying "People didn't use the pony slots!"- clearly they did. And clearly, you lowering the number of them has made people perceive tier 1 as being of less value. Continuing to try to say that "It's not of less value!" is only making things worse. Own up to your mistake and fix it. If you're going to up the price of a tier by triple, then the reward for it needs to go up to accommodate.

SolariaStarz

Wow, I won't be able to buy support tier 1 because I can't spend more than $300 Argentine pesos now I won't be able to buy it anymore :(

Facu Kesting

Yes, that's what I don't get too. I completely understand putting the prices up, but downgrading ppl while charging them 3 times the price is the weirdest move. Now we have to pay 6 times the price for the same amount of slots. Strange.

Audrey Aurus

Why'd you reduce the tier one pony slots? I'd pay the 2 bucks extra price but it is literally a downgrade from what i was paying for previously since I only got supporter 1 for the slots.

rex

Don't give me that. I've seen other people's patreons, read other comments, people having done the math. I myself have done the math and I know how much we, the creators, are getting screwed over by all the fees and taxes. I rely on that for survival too. That's not the point. And don't say you "have" to upset a lot of people and do this. You don't "have" to, you chose to. I understand that your perceived value of that tier was too high for the money you got in return and I agree that, looking from a few viewpoints, it was too much. But I also know that as far as projects like this go, the majority of money is made from higher tiers anyway. Not to mention the returns you get compound with the amount of people subscribed because it doesn't lay any additional work onto you. It's a set it and forget it set of perks. The $1 tier 1 shouldn't be a moneymaker, it should be, and was, a community service. It was a chance for people to support you still and get a little something back even if they simply can't spare more. If you think that "little" was too much, that's fair, times change and creators have definitely gotten less for more over the years. But the solution needs to be handled very, very carefully. Not just triple the price, mish and mash the perks and then drop the bomb on everyone out of nowhere. You're not talking to investors here. People will be angry but eventually understand that you need to make money to keep the game alive. Those were my, and many others' feelings when you started the patreon in the first place and we supported you throughout that decision. But we will not understand nor support your decision that objectively and completely screws over the little guy that wanted to help with their two cents. It doesn't matter that it's not efficient financially, that's not what it's for. Also, implementing this change at the same time as introducing Tier 4 was a big mistake. It gives off the impression of the decision being driven by greed, not a necessary evil. I wish you guys, and the game, the best and I always have. I've been here since 2017 and it all means a lot to me. And it just hurts to see you throw me and many others under the bus with the excuse that it's necessary for the survival and growth of the project. Especially when there are many more methods for you to be making more money that don't do that to us. I thank you for your time and I hope a compromise can be made here.

That One Gib

The only case where setting $1.50 or $2 would make sense is where you look back at the old tier 1, which does nothing but holding your back further. Doing research you'd see that a lot of creators on Patreon start their tiers from $5, putting $10 on an entry tier is also common, and Patreon itself recommends $15 as a lowest tier price. At higher prices the fees and taxes are still very suffocating, but they are at least more bearable as transactional fee isn't a set % and becomes less severe as amount grows. The real issue was the tiers setup back from 2018, which ended up hindering the game's progress over time, and us now having to upset a lot of people in the community while amending that legacy.

PonyTownTeam

then perhaps consider a price jump that isn't so steep - maybe 1.50 or even just 2$. Or, with the price leap give better rewards for it over all instead of a trade off?

SolariaStarz

And you are not alone in that! 16 likes and 153 comments really says it all

That One Gib

It is a valid point that there may be more people willing to violate the game's rules. But maintenance of any tier is a lot of work as well. With Patreon there are always lots of issues, troubleshooting, angry people yelling at you because they paid yet something doesn't work. And when it comes to supporting the game, Patreon taking transactional and platform fees out of that $1 leaves you with $0.67. Then there are also taxes, which can range from 20 to 40%, and then additional transactional fees when getting the money off of Patreon, then more when sending it to other team members. People pay their money to support the game and in the end mostly fund banks and Patreon itself. That's an objective view on that, there are then more subjective reasons, some of which are outlined in the announcement.

PonyTownTeam

agreed, its annoying because it actually just cut off my supporter from ponytown

Th3H4unt3dPh0n0gr4ph

This is betraying a lot of people. Changes to higher tiers are understandable and godspeed to tier 4 but tripling the price of the lowest tier cuts off a lot of your audience. You're only giving people willing to break your "no multiple accounts" rule to get more ponies a valid argument. And if you care to enforce that rule that's more time spending moderating and less time making content, which goes against the whole idea of the update. I am very happy that the development is speeding up and that the game is becoming more successful but you are shooting yourselves in your feet with this one. Just the tier 1 change. I believe there should always be a $1 tier, even if it gives less than what it used to in order to "reflect its value".

That One Gib

I'm sure many of them would not mind the increased asking price for tier 1 if they weren't losing part of their incentive to donate that much for it. There is overlap between the groups, but not all people who like making ponies care about making maps. I'm sure they wouldn't mind being able to make more maps and more complex maps as a bonus, but they certainly would mind losing part of their main reason for tier 1. As many above have stated "Now, in order to keep the amount of ponies I wish to make, I have to pay 6$, which I'm not willing to do!" I'd say I'm speaking on their behalf, but they themselves have spoken out. Instead of gaining 2$ more from them, you're losing their donations entirely, as many of them chose tier 1 because they could not afford to donate 5$, let alone 6

SolariaStarz

You mentioned that a specific group likes to make 100s of ponies. To that specific group, not only did you triple the price of tier 1, but you also lowered the value to them. This doesn't seem like balancing things, it seems more like catering to other specific groups than the ones that like to get creative by making different ponies. To the ones who like to make ponies, they're loosing value, not gaining. Balancing things out would have been keeping that tier beneficial to that group while also raising it for others.

SolariaStarz

(in response to last post) That could be stated more explicitly, as it's not explicitly stated anywhere exactly how- or when- ponies are removed, or under what criteria they are removed if they are (Alphabetical, order made, random) and we are left to make our own assumptions

SolariaStarz

at the very least I would like to propose restoring the number of ponies allowed for tier 1 and restoring past supporter perks, as with tier 2 you are asking only 1/5th times more, while with tier 1 you are asking 3 times more than the original price. Many people who enjoyed the perks of tier 1 did so because of the increased pony slots. Regardless of if they were in the majority their voices still mater, and I think keeping the original perks, plus the added house slot and number of walls and objects would be considered more than worth the higher price to many and would remove much backlash very quickly.

SolariaStarz

This message means that we don't guarantee characters will be preserved indefinitely. None of the characters are going to be automatically removed within the next months and there's no reason for your friend to rush doing anything about it.

PonyTownTeam

as displayed on their join profile: "You have more than the allowed number of 200 ponies, the additional ones may get deleted. Remove some of your unused ponies to prevent losing the ones you want to keep."

SolariaStarz

Why would ponies be deleted at random when they join the game?

PonyTownTeam

That is entirely untrue for past supporters. My friend is a past supporter who can no longer join the game without risk of his ponies being deleted at random.

SolariaStarz

What would that warning achieve? Allow you to delete characters in advance? There's no point doing it in advance, you have months to delete redundant characters now. This update is itself a warning as in every way it gives you from 3 weeks to months to adjust.

PonyTownTeam

We appreciate all people supporting the game, but the way Patreon works means you get almost nothing out of lower tiers. If you supported us using a $1 tier, up to 65% of what you paid was ending up going to transactional fees, Patreon platform fees and various taxes. It was indeed an "every bit matters" as it used to say, but it wasn't really doing much when it comes to people actually wanting to contribute to development of the game. People wanted to support the game, but were instead mostly giving their money to their banks and Patreon itself.

PonyTownTeam

The other issue is how suddenly these changes were brought about without warning. Especially to former supporters, who have supported you in the past and whom you have now entirely screwed over when it comes to pony slots. As a creative team, I'm sure you might be able to understand the pain of being forced to destroy your own creations, or risk random creations being destroyed. The way being no longer able to support the team has been handled has come across to many as careless and unfair. These are people who have supported you in the past, and suddenly dropping the benefits they had for such is, forgive the language, blatantly rude.

SolariaStarz

I don't think you understand the issue here- the issue isn't about fitting a demographic of builders, party slots etc. The issue here, is you raised prices on *everything*, removing a lower pay option and bumping prices up to something that many can't afford. You've not "Balanced the tiers to fit a broader audience", you've lessened your audience by putting up a higher pay wall. You've forced people to have to make a difficult decision between paying more money per month, or losing their creations, be it islands or ponies. What I was suggesting wasn't about "Balancing the rewards" it was about balancing keeping things affordable for people while also finding a way for you to bring in more revenue and keep the respect of the community as a whole. Not entirely sure if you've read through all the comments here, but very few if any are positive about this change.

SolariaStarz

It is possible to have more tiers, and one thing we might consider in the future is tiers that are specifically for people who are only interested in creating characters, building, just having a non-default chat color etc. So if you only care about lots of pony slots, you can get it for cheap without having to also pay for building slots, party slots etc. We try to keep the current tiers balanced, fitting as broader audience as possible, which then of course ends up not fitting either specific group perfectly.

PonyTownTeam

Old subscriptions weren't removed or disabled, they continue being active till the next month. Patreon always charges at the 1st of the month, so you have 3 weeks of your old subscription being active to decide whether you want to resubscribe or cancel.

PonyTownTeam

Ashley

We didn't nerf any benefits for tier 2 and 3, both of which received more benefits than before. The only tier that ended up being mixed is tier 1, which now has more even distribution of its rewards, which is intended to make it more valuable to more people rather than a specific group creating hundreds of ponies. And we are sorry if it negatively affects your specific use case.

PonyTownTeam

there are far less pony slots though, which is something ALOT of people care about. and they completely removed past supporter perks, basically punishing people for no longer being able to afford supporter. in the past there was always "At least i'll keep SOME extra slots"

SolariaStarz

I was going off of federal minimum wage

SolariaStarz

Real quick, min. wage is determined by states unless it's a federal job. Which btw: "The federal minimum wage for covered nonexempt employees is $7.25 per hour."

Allko

yeah a new supporter was cool, but you nerfed the other damn supporters? the new supporter is 32 DOLLARS for me. i'm not paying that much for a PIXEL GAME.

kaotiki

I'm not sure if it's possible to have 6 tiers, but if so consider also adding an 8$ tier between 5 and 10. This would also give people more options. Could have red for tier 1, bronze for tier 2, silver for tier 3, gold for tier 4, diamond for tier 5 and emerald for tier 6 or something. Heck, maybe even add in a 15$ tier between 10 and 24. Amythest or something. I recognize that this might also cause some people who are at higher tiers to downgrade, but it's better than them feeling forced to. Now they downgrade to a still somewhat higher tier than what's currently offered while not having the disdain and scorn of being forced to do so.

SolariaStarz

Instead, now you have people dropping off of tier one and switching from the 6$ tier 2 DOWN to a tier 1. Do you make more money from the people who stay a tier one at 3$? sure, but what are you loosing in the process?

SolariaStarz

For example, say there are a total of 300 tier 1 supporters, and half of them move up to the now 3$ tier 2 (5$ would be tier 3, 10$ tier 4, 24$ tier 5). You'd now be making 1.5X as much money from tiers 1 and 2 than you would from just the tier ones. That's a significant increase right there!

SolariaStarz

Don't take away options from people, add more.

SolariaStarz

EDIT: it shows how many patrons there are on patreon. If we assume each one minus the 60 teir 4 (we'll add in the amount from them at the end) are teir 1's we come to 2129.76 earned off of tier 1's alone. Add in the 832.20 from the teir 4s and we get 2961.96 per moth. What i'm trying to say is, there are people out there who would be more than comfortable with paying 2 or 3$ a month for say, 250 aditional pony slots instead of 200 or 150 or whatever it used to be and 2 extra island slots- and as already seen many many people are more than happy to pay the 24$ a month for tier 4. What I'm suggesting is an alternative that is the best of both worlds. People who are willing to pay more can pay more while people who no longer can afford 1$ and people who can only afford 1$ don't have to suffer because of it. You guys make money without the risk of losing valuable supports at various tiers, or supporters who are now paying less than they were before (Tier 2's dropping to tier 1,s tier 3's to tier 2's). You make more money without the risk of losing any ongoing supporters, and without losing respect from your community.

SolariaStarz

which server? 18+?

SolariaStarz

ok, in response to the comment from Gem earlier. Average tax rate in the united states is about 13.29%- which with the 0.67$ comes out to about 9 cents in tax. which means they make about 0.58$ per teir 1 sub. at 50 tier 1 we're talking 29$ per month. at 100? 58$ per month. at 200: 116. That;s not incredibly alot, and by no means is it a living, but off of tier 1's alone, that's not bad for working on a free to play game. Now then, not every sub is a tier 1 sub. Many of them are tier 2, or tier 3. I think I saw someone earlier say that on the discord there are about 60 tier 4 subs (at the time of them writing) a tier 4 costs 24$. Since they said they get 0.67$ from tier 1's that means patreon takes about 1/3, leaving them with16$. Now let's account for tax, applying that same 13.29%- which leaves them with a net gain of 13.87$ per tier 4. Multiply that by 60 and you get how much they get per month from tier 4's alone- and that comes out to 832.20$. The minimum wage for americans monthly is 1256 per month. Considering it's only been a few hours since posting, and more people would likely jump on the tier 4 train (or possibly intermediet tiers of 2$ and 8$ if they had decided to do that in addition), and add all the tier 3 and tier 2s, and they're making themselves a pretty decent supplementary income from a free to play game. If we assume that the devs indeed do have other jobs and this isn't their only source of income, this is a sizable amount of money for a side job, to divi up that amount of money between them.

SolariaStarz

I've just seen the first tier 4 supporter in my sight. I don't get what's so good about tier 4, honestly, I feel like tiers 2 or 3 seem better. Edit: I've given up on PT devs. I'll just check back tomorrow, and they still haven't replied, I'll know there's a serious problem. Edit 2: I'm glad the team responded, but my opinion hasn't changed.

im back from the void

Maybe instead of wailing that things are changing, take a look at the article and reread it carefully! I feel like everyone just jumped on a bandwagon without reading it cause the new Tier 1 has more than the old Tier 1 (Going up from 50 walls to 100 and from no bonus map slots to 1) Maybe you need to stop panicking, take a deep breath and calm down.

Ciern Selar

I've DMed you guys already and am waiting for a response there, but please consider changing the rewards back at least.

CallMeLaurenX3

I wish I could, but I have 0 social media because I'm inactive and lazy But I am at spawn right now on the main server, my pony and user is matching my profile picture

im back from the void

do you have a discord? if so, would you mind meeting up on pt and exchanging info? (wouldn't want to do it here publicly) I see you've been commenting here just as often as me.. i'd like to try to get a group together. Maybe start a pettition to send to them through Email, signed with our patreon usernames or something.

SolariaStarz

that's what I wanna know

im back from the void

Same, if they don't reply in the next hour I'm going to just come back tomorrow

im back from the void

why do they not respond to the 112+ ppl that are talking about it but they respond to me

Gem

really getting impatient for a lack of response.

SolariaStarz

wait that's funky shit what

Gem

regardless, this is a pretty scummy way to go about trying to support new devs joining the team.

SolariaStarz

🤷‍♀️

im back from the void

If that's true then that is kinda shitty. Should have access to them but not create more. Not be forced to delete them. I mean at the *very* least lock them or something.

Allko

I just realized,, * Pony Town's team responded to you but didn't respond to us here? o_O

im back from the void

Can get what they trying to explain bout' still havin' inquiries, they just mention the supporters with high tier and so the patreon guidelines, we are aware of that, but why adding more tiers instead or fixing the ones that were working, nice to hear that some ppl can afford the new one or not having a problem with it, but the point is: the ppl are worried because this is completely a rip-off.

READ. BYI - hē . hi๓

I also agree with you UberFund, I see people with their name as "help with build limit". I got supporter for two reasons too, but it's more of a "cool chat and more slots". I don't feel like it's right for me to contact them anymore (for at least until tomorrow), so feel free to see what opinions they have on this (besides what I already covered with them)

Gem

Well that's not good, because I have 401 ponies. So I have to delete well over 300 when I cancel supporter..

im back from the void

PLEASE for the sake of the continuation of this project, listen to your supporters and community. Remember that without the community, there is no game. At the end of the day, it's the community that makes the game in terms of popularity and how well it gets supported. To do something like this is to give a big middle finger to the community that got you where you are today.

SolariaStarz

Ok, UberFund, you have a seriously good point there..I literally have random people asking me "hi I need help with the object limit can you help me" and other people probably have, too, so I don't get why the "stats" decide what gets removed or not.

im back from the void

He might want to contact support to see if that's supposed to happen. It wasn't mentioned that you wouldn't be able to login if he went down a tier. (Unless it only applies to a certain teir like t1). Also how does he have over 200 ponies?!??

Allko

Apparently, that's for current supporters. it sort of feels like "Thanks for your past support but fuck you for not being able to continue! have a nice day!"

SolariaStarz

I'm all for the new levels but this? No that's not cool at all- I even purchased the newes tier out of pure excitement but after seeing all the people who are getting stuff they already paid for taken just because the devs wanted more money, forcing people to buy the newst tiers just to keep playing? That's no bueno.

『Spooky™』

absolutely not. Most of the people I know have supporter tiers for 2 reasons. Island slots and pony slots.

SolariaStarz

Wait...... Wait wait wait hold up WAIT A SECOND.. the post said no ponies will be deleted if you do nothing-

im back from the void

I can agree. Doesn't mean I'm happy about it but can understand why.

Allko

I'm still processing what I've read Edit: "the stats"? I get the majority didn't use the slots but that doesn't mean nobody DIDNT use them

im back from the void

It’s a glorified chatroom because they haven't strived to make it anything else at all. its been in *alpha*, not even beta yet, for half a decade.

AKIRA

My friend, a past supporter who lost his job, can no longer get on pt because it is asking him to delete ponies because his limit is back to 200. He lost his job. He can no longer be a supporter. And now he can't even join the game without sitting down and carefully deciding which of his creations to willingly destroy.

SolariaStarz

touche, pony town.

Iced_Coffee

Nah it's not hostile. I'm in the same boat. But i can't in good conscience support a game that increase the pay but reduced the reward.

Allko

I have to agree with the previous comments, this is a really bad move, especially with no warning.

TheWiseWolf

I mean, they added the notes thing but...what about the lack of new content such as manes and so?

READ. BYI - hē . hi๓

I was paying $10. I’ve been complaining about how few and far between actual quality updates are for ages now, but despite that I kept supporting in hopes things would get better.. but no. Now they want *more* of my money for the same nothingness. I won’t be reactivating my subscription unless I see multiple quality updates within the next few months.

AKIRA

yall agree with this or not?

Gem

On every other post, the PT team responded the next day. If they don't answer in 24 hours then I'll know for sure theyre ignoring us

im back from the void

"Hello, the new tier 1 it has more perks all around except pony slots, which according to the stats wasn't used by many players. The new rewards are supposed to be much more balanced. And Patreon itself pushes creators to have higher tiers by providing barely any value for lower ones. For $1 of the old tier 1 you'd have $0.67 left after Patreon fees, and after that the remaining amount will get taxed. It wasn't really helping the game in any significant way, and felt unfair to the players on higher tiers. The game is still perfectly playable without any supporter, even if they can't afford to pay the new price, there are no cosmetics or items they can no longer use."

Gem

I'm starting to get concerned about this tbh..

READ. BYI - hē . hi๓

yall wanna hear what pt said to me? it's in replies

Gem

They seem a little nicer than most teams but.. Good luck

im back from the void

This is honestly on the level of being out of touch as nintendo was when they acknowledged that people were upset about not every pokemon being in gen 8, but just didn't care.

SolariaStarz

No, I'm sorry. That's ridiculous with little to no warning. I'm struggling to get a job as of right now due to the current situation, as well as many others, and I've kept supporting you because of the affordable 1 dollar tier. I would have been able to keep supporting for longer, but with it going up to 3, I'm unable to afford another month. It's debatable if I'll even support again with how bad the job market's been and the randomness of throwing the 1 dollar tier away. If you wanted to add more tiers, just add MORE, not delete the others. Not to mention it's sorta throwing it in the face of less fortunate people who wanted to support a game they loved with what little they had, LET ALONE Taking away what current supporters had. Sure, one can argue that it's only 2 dollars more, but 2 dollars changes a lot in the long run. It took me down from comfortably being able to support a game I've dedicated a lot of time into playing, to being worried for my own bank account. Guess there goes that. I do hope this doesn't come of as hostile as it seems, but it's something that seemed overall really sorta gross.

FrogMask

I don't really mind Tier 4 being added that much, or even the slight price increase (Tier 3 is only 2 more dollars after all). I understand it's a small mod team, and they need to make ends meet somehow. Even if it's a bit pricey for my liking and I probably won't be upgrading to Tier 4, why did past supporters have to lose their legacy limits...? One of my friends, who had +100 extra slots because he was a past supporter, had them removed this update. Other past supporters did too, apparently. They won't lose their ponies, but they won't be able to make anymore unless they edit a pre-existing one or delete however many they have over the limit... but why should they do that for slots they already paid for? It just kind of rubs me the wrong way. I dunno. I wish we got a warning about this before the update released, at the very least... things are fairly chaotic both at the docks (18+ server) and in the supporter server. It would have been nice to be given a weeks heads-up in advance about the additional tier and price readjustment, even if we have until next month to renew our subscriptions... Price inflation is inevitable, especially considering the state of the world and everything at the moment. I just wish the mod team was a bit more tactful about how they went about all of this... but somehow, I feel as if this won't be addressed at all. There's already upwards of 60 Tier 4 supporters in the Discord, after all... and so long as they're getting their money I doubt feedback will be heard. Oh well.

maddie

i'm gonna check it time to get called immature and dumb for dming them or something? help

Gem

Sorry I'm talking a lot but I just have a lot to say. Literally went on the main for a second because someone said they saw some tier 4 players. I was curious so I went on, and guess what, I saw tier 1 players instead as soon as I hovered my mouse over a few profiles at spawn. This just backs up the fact that there were slowly but surely more and more tier 1 supporters before the price went up.

im back from the void

...what

Allko

WHAT

READ. BYI - hē . hi๓

For some, PT is one of their few means of escapism, as 1 or 5$ a month isn't too much of an economic burden on someone. but tripling the price for a tier 1 while also lessening the rewards? this goes beyond shrinkflation. And removing rewards from past supporters only adds insult to the injury that is being in such an economic state that you can't even afford 1$ a month.

SolariaStarz

i messaged ponytown about this weird crisis going on because idk it seems unfair or sum and they responded i'm gonna die rq 💀

Gem

I've been seeing alot of people with Diamond tier subscriptions. That's 14 extra $ per subscription per month. Raising the price on lower subscriptions is completely unnecessary. All this does is punish people for their economic situation, which might be entirely out of their control.

SolariaStarz

FACTS

im back from the void

Lol $1. I kinda like pt but as someone said... It's just a glorified chatroom.

Allko

This is a literal disgrace, if you were going to bring up the prices for the newest tier that high you could've at least kept the $1 tier as it is. I think you guys are at a loss in understanding that not everyone is wealthy and i'm not about to start spending $3 just to look a slightly bit cooler than everyone else.

cze_

That's a pretty reasonable guess, but if I were on the team, I'd immediately offer more rewards for the same or even a lower price if I needed supporters that bad

im back from the void

yeah, i actually do. i had 382 ponies and am currently having to delete ones that i don't really want so that i don't have to worry about it automatically deleting ponies that i didn't want deleted.

CallMeLaurenX3

I have to say I agree with most of the comments here. I don't comment at all but for this I just find it severely unbalanced, especially since so many gamers who love this are also facing hard times too. I just paid for tier two to keep the benefits I had for tier 1 (with the little money I already had) and I'm not really happy about it. I guess I'll see how I feel in a month and maybe better additions might be added but as of right not, can't say I'm too excited about this change.

Artemis Wolf

Just out of curiosity, do you use those 200 slots?

Allko

I've been paying $10 Edit: random statement, but in my tier it says I have a 45 minute AFK timeout, but when I go offtab of the site for not even 20 minutes I disconnect. So I don't get why the description for my tier says that when it's not really true for me, unless I'm on the PT app that makes me lag a lot. Am I the only one with the same issue?

im back from the void

I am stating straight up now, and asking for people to comment if they intend to do the same. I want to start a movement. If existing supporter prices and rewards are not reverted by July 27th, I will no longer support PT financially. I cannot afford the extra money. Please comment how much you are currently supporting per month (Pre-price jump) so they can see exactly how much money they will be *losing* because of this change. 5$

SolariaStarz

i honestly dislike the fact that you've downgraded the rewards for tier one, please revert it back to the original reward amount.

CallMeLaurenX3

Don't know of you were in that other comment i said something in but... Wild guess is that they are closing in on the full release and needed new talent for it and as stated having full time devs does cost a bit. Then add on the part timers. Plus they may need more resources. I'm no dev but thinking about the thousands that play this and then consider the other pony models or islands that are saved could be taxing. But that's just me.

Allko

Something that we all got in common it's the fact that we WANTED to support your game by any reason, but with this change you're just showing up that you just want us to spend more, and I perfectly know that getting a tier or paying for it isn't a need, but man, you're just making us to cancel the subscription.

READ. BYI - hē . hi๓

Yep, already 100+ comments disagreeing with the changes, so maybe the developers will realize the majority of us don't like the changes soon

im back from the void

ok, I THOUGHT they did that! I didn't know because I wasn't tier one. Could also be why they just straight up ditched past supporter rewards. It straight up punishes people for being in poor economic situations

SolariaStarz

Sad right?

Kotori LoveTrot

Glad to hear that. Just hope the message is received loud and clear. The internet is a powerful thing. It stopped companies from shorting stocks on companies unfairly (Gamestop) and caused a whole high budget movie to be re-animated through voices being raised (Sonic Movie)- together our voices surely will be heard

SolariaStarz

Can’t help but feel it’s sort of greedy on their part (from my perspective as a customer) but seems fair to developers and other workers for PT, yet for the paying customer, it’s a lot. It’s $100 for 4 months if it charges you $24-25 each month. That’s almost $300 for Tier 4, if my calculations is correct (I’m so bad at math. Rip) I can not put $300 or near that price to an online game where in my real life, I’ll have depression or bad episodes in life where I don’t even play the game for 2-4 weeks straight, getting the monthly charge of $25 when I could be using it for expensive gas to work

Kotori LoveTrot

Precisely. I don't mind that people are paying for T4, go off, if you have that kind of money I am more than happy for those people. But us wee lads in bad financial situations having to lower our tier for even less rewards than before or cancel entirely are suffering. Makes me not want to support at all.

gia

Why did you take away the 200 pony slots and change it to 100 for tier 1?

CallMeLaurenX3

Don't worry, I don't think it matters if you're commenting a lot because it's all facts nearly everybody seems to agree with

im back from the void

I might or might not…. But I feel your frustration man…

Kotori LoveTrot

I know I'm posting often, but in all seriousness. It seems like no one is happy about this change. If anything it might make things more financially difficult for you guys to be excluding people by raising prices on existing tiers.

SolariaStarz

Couldn’t of worded this better 💯

Kotori LoveTrot

Just straight facts.

READ. BYI - hē . hi๓

Agreed. It seems that the devs have gotten lost in how financially rough things might be for themselves that they've forgotten that things are financially rough for *everyone* right now. They're developing a free to play game, doing this is only going to cause more people to stop supporting

SolariaStarz

Bruh I just changed my tier to a lowerer one due to money constraints and now I have to lower it again? Bruh, honestly from the looks of the comments it seems it's not worth it. 💀 Well it was fun while it lasted I guess.

TossTaWeird0

I have to agree with this comment because I can’t afford nearly $25 per month for a game when I would actually be willing to do $15-$18

Kotori LoveTrot

This is really dogging on people who bought the lower supporter tiers because they couldn't afford the higher-priced ones.

gia

I understand that times are tight and that the devs work hard, but at the end of the day, it's always better to make more people happy by adding tiers than by pissing people off by raising prices and lessening the value

SolariaStarz

I strongly agree with this as they are seemingly the only other custom server that has been around for years and frequently updates and adds things to their game.

Kotori LoveTrot

well yes, sense the tier 1 is now 3$

RAAH plz read b4 int !!

They say they need supporters to help fund development... I think Pony Town's main server is fine how it is, I don't get what needs to be funded (besides the bug fixes, etc.) The map is big enough and people seem to like it how it is now. What's so big that it needs an extra tier for $24 a month added? That's $288 for a year of tier 4. Before the changes you could pay $1, $5, or $10 a month for supporter. Why couldn't you just increase the benefits to attract more people willing to support? But instead there's a whole new tier that seems unnecessary in my opinion. And oh my goodness, I can't stress enough HOW MANY tier 1 supporters I've seen weeks before this update, they were everywhere. JUST when people started to purchase tier 1 more, and a bit of tier 3, the prices jack up and it's becoming too expensive for most. I'm sorry if I sound rude, this is just what I think.

im back from the void

Kinda have to agree with this...

Allko

legitimately, when you're asking people to donate money for something, it's not a good move to suddenly up the asking price of donations while also lowering the rewards. I'm sure many people would have been happy to up the price for a tier 4, or even to intermediate tiers (2$, 8$ etc). The people paying for lower tiers are doing so because they cannot afford a higher tier. Ask for money of the people who can afford it rather than threaten it from those who can't

SolariaStarz

Thinking about giving an opportunity to Ashes Town and support them, it's a good custom server tho

READ. BYI - hē . hi๓

Literally at the bottom of the post.

Allko

Why tho???

NetworkFluff

I'm not subscribing again.

Radish

A section of the post says if you don't do anything, you'll keep your ponies and maps, you just can't create anymore

im back from the void

Did you remove rewards for past supporters? if so, why? it seems kind of unreasonable to do that, considering it was promised when people originally subscribed.

SolariaStarz

Where did it say they would be deleted?

Allko

Well this is still in ....alpha? Beta? Whatever so more than likely they are working on the full release.... hopefully.

Allko

So the new lowest tier will be 3 times more money for 2 times less additional skin slots. Now I will have to start paying you SIX TIMES what I used to just so my already existing ponies don't get deleted. You could've moved prices up but leave tier perks same, but growing the price while also DIMINISHING the perks? I love this game, love you, has been a patron for years, but this is robbery. And still we all know I WILL agree on that.

Lizyarikus

Y'all are just becoming more and more unfair yo, CHANGE IT BACK!!

❀ - ‧₊˚✧??????? ??????‧₊˚✧

I mean... Do you need over 100 pony slots?

Allko

That's why i was only supporting $1. It's like another said: "it's a glorified chat room."

Allko

more money for tier 1 for less rewards, huh. Less pony slots, less everything

▸ ⟦ 777 ⟧

In fact I'm agree with many comments, so I was thinking and adding new customization options could be a better idea, I don't find useful the zoom. . .

READ. BYI - hē . hi๓

24$ is a bit steep, 15$ would make more sense.

Sovern

exactly. amazing how other non-official PT servers, and even their own event server, have more features than the vanilla game, despite all being younger and having much less funding 🤔

AKIRA

I'm not saying everyone, but there's always those people that just wanna brag though

im back from the void

Did you read the post?

Allko

I think they didn't considered that yet cuz introducing dance as an action to the main server could get a lot of lag and performance problems I guess.

READ. BYI - hē . hi๓

am i still supporting pt? i was tier 1 (the one dollar) and i logged onto pt. they said my role has been deprecated?

catherine rae holch

* I JUST BOUGHT IT TO SHOW THE UT AREA

jklovrr ⊱┊Read before int

Zooming seems like a bizarre thing to put behind a supporter tier... But ok whatever. Still waiting on Dancing animations in the regular non-event Pony Town but hey, not like I've been asking for awhile now.

Beam

i would honestly advise you to wait until these new devs actually start adding things to the game and see if its satisfactory to you, bc right now tier 4 is absolutely not worth it.

AKIRA

100% facts.

im back from the void

In a few days people will have tier 4 just to brag to the lower tiers or non supporters 😒

im back from the void

lmao

luiza lima

lol ok? if they prove to be efficient and actually crank out some nice, substantial updates in a reasonable amount of time then ill understand, but as of right now my subscription is canceled.

AKIRA

Not going to complain about the fact that you need to gain bucks with this project but this isn't reasonable at all, honestly, the rewards that you're offering for paying that price are the same for every tier, looks like suddenly the inflation came to Pony Town.

READ. BYI - hē . hi๓

was planning on getting teir 3, now i gotta get teir 4 to feel better about myself. 🗿

Gem

* do I have to cancel my tier 1 bc my supporter 4 isn’t working

jklovrr ⊱┊Read before int

Probably by 2025 they'll have like tier 6

im back from the void

time to wait like 2 more months until another update :,)

luiza lima

They literally explained why.

Allko

Yeah that kinda happens when you add more people to the team.

Allko

the diamond tag is cool, high price understandable, but why up the prices on everything else

wont help u with ur item limit

Ikr

im back from the void

lmfao barely anything major is added to the game but you want ppl to fork over more $$$

AKIRA

The diamond tag looks cool but it costs a lot..

im back from the void

Bro why? I just bought membership like 3 or 4 days ago.

MeepFell

Sad

Javi_Eli