Sad Boyz Nightz #11 - "Customer Service Horror Stories" [VIDEO]
Added 2023-05-19 18:47:39 +0000 UTCWe loved your customer service stories!
Plus, Shane Dawson was on Steve-O's podcast
Please leave more stories of awkward interactions with strangers, or bad bosses in the comments! While we can't get to all of them in the show, we love reading them while the cameras aren't rolling too.
Let us know what you think of this episode :)
Comments
I had a customer literally dump their freshly made americano on my hand because there wasn’t enough cream🥲 the lady wanted a latte for the americano price. my manager didn’t even ban her. 16 yr old me didn’t realize that is literally assault
midwest elf
2024-10-07 15:55:09 +0000 UTCI will say the lizard brain example is actually something we use in mental health a lot to explain trauma responses, especially in children. The one dude’s therapist should be proud! He’s able to actually pretty decently discuss these concepts. I can accept visceral hate from the internet is challenging, regardless if it’s warranted or not. I feel like needs to just step down from the internet… like there’s no real coming back
midwest elf
2024-10-07 15:52:56 +0000 UTCDipper’s honk shoo was so cute and precious 🥺🫶🏽
azucena
2024-09-10 19:24:55 +0000 UTCWelp, BBC is forever gonna mean "big beautiful chocolate" to me now
Lauren Okopinski
2024-08-20 05:14:00 +0000 UTCEW dude, I hope that person stepped on like 10 individual legos when they got home
Skiddly Winks
2024-07-08 22:51:30 +0000 UTCI work the fitting rooms at Ross, and people shitting in the fitting rooms is actually something that happens--we have bathrooms so it's completely nonsensical
Skiddly Winks
2024-07-08 22:48:50 +0000 UTClet's go, found a comment that was in an episode. you are a legend
Silver
2024-07-02 00:32:55 +0000 UTCthis is so late but i work for a place that doubles as a u-haul dealership and one of my coworkers the other day had someone who told them if she couldn't rent a truck she'd kill herself. i've had on average 2 death threats per year but i've never had that
Tim Kepple
2024-04-27 07:51:01 +0000 UTCI'm losing my mind over the trader joes scanner one, because I used to work for Waitrose (Posh English supermarket) and I had a lady that said the same! She'd do huge shops and make you type in every barcode and wouldn't even let us hold the item "because we were covered in radiation too". when she used to come in we (the cashiers) would hide under the counters so we wouldn't have to serve her
Eloise Fraser-Hurley
2024-04-16 15:30:57 +0000 UTCSleepy Dipper has completely won over the heart of this cat person ; _ ; what an angel, what a precious baby aaaaaaaaaaaaaaaaaaaaaaa
Ciara Williams
2024-01-15 03:04:55 +0000 UTCEmmett, he/him. I’m catching up on episodes so not sure if y’all will see this, but I wanted to share for a laugh. I used to be a manager for Spirit of Halloween for several seasons, one year we had an absolutely wild experience. At the end of the season we pack up the entire store and load everything into either a truck or shipping containers. Whatever retail store carcass we’re working out of, we leave the front doors open so we can go in and out quickly. So it’s the very last day of pack up, we only have some big shelves and boxes of damaged items left to load out. It’s me and three employees. A person walks in with a Spirit bag and starts talking to an employee, I see them and walk over. The customer is saying they bought a costume and it didn’t fit and they want to return it. I apologize, say our cutoff is Nov. 1st for returns, and we are closed for the year. They get mad and start arguing with me. I apologize again and say we can’t do a return, our POS system is offline. They say ‘well I can just take a cash return’. At this point they’ve exhausted my customer service threshold which was hanging on by a thread anyways and I said ‘I’m sorry, we don’t even have a register in the store.’ THEY PROCEED TO TELL ME TO PAY THEM OUT OF MY POCKET FOR THE RETURN BECAUSE I’M THE MANAGER. At this point they’re standing very close to me and being aggressive with their body language. I said okay I’m sorry we can’t help you, you need to leave, and I start walking towards the door to lead them out. They walk outside and I close the door and lock it. They then proceed to call the cops. I’m not sure what they told 911, but two police cars and three officers show up and I spent twenty minutes explaining the situation to them. Eventually the customer just walks away mid-conversation and me and the officers stare at them as they get in their car and leave.
Emmett Tucker
2023-12-27 14:47:21 +0000 UTCI really want to see Jordan’s phone case, it looks cool
Emmett Tucker
2023-12-27 14:13:43 +0000 UTCIs the video always this glitchy on Patreon? This went silent and started playing in slo mo despite saying it's playing at regular speed, and the last one I watched stopped loading near the end until I reloaded it in a new tab.
Tinna Gigja
2023-10-01 17:42:23 +0000 UTCAs a former Starbucks barista who worked there for 6 1/2 years, I fully relate to Jacob’s anecdotes of working in a coffee shop. Coffee customers are the WORST kind of customers
Catarina Erba
2023-08-14 01:41:42 +0000 UTCcatching up on old nightz so apologies for the necro but steve-o's podcast really looks like when you're just trying to buy weed but your dealer won't stop talking to you. all of shane's close ups scream 'please i just wanna go home'
Nora Parón
2023-08-13 20:04:58 +0000 UTCI'm finally catching up on the Patreon episodes, so this is a little late but here we go. I work at a used bookstore, where we take customer donations in exchange for store credit. The amount of absolute disgustingness we get in those drop-offs is ridiculous. AND PEOPLE ATTACH THEIR NAMES TO THESE FOR CREDITS. I have a list on my phone of the "greatest hits" from the past two years I've worked there. A bag of rotten potatoes, a moving tote full of books about how Trump is the second coming of Christ, a used sex candle, a dead rat, a decomposing bird, and a children's book series called "Great White Christians," each book dedicated to a different person, like Robert E Lee and Adolf Hitler (this one made all of us so angry for even existing, let alone being published). I live in the middle of (what I lovingly call) bumfuck Pennsylvania, so I see a lot of right wing propaganda come into the store (no, we don't keep it). I guess this isn't so much customer service as it is just people bringing us their trash because they have no respect for us. I have had a hardcover book thrown at my head once, if that counts.
Rachel Joy Seifrit
2023-06-24 04:30:55 +0000 UTCsounds like the type of guy that deserves a stink bomb chucked, unbeknownst to him, in his vehicle. unless he disney prinssesed those birds away and helped you out, but from the sounds of it, he was just an asshead. tldr; hope your doing better now, and have less shit to deal with, & best wishes 🖖🏻🌻✨
Rhys
2023-06-17 18:16:39 +0000 UTCbackwatching these and idk if this one counts cuz theres not much story here but when i worked on a boat ramp off lake michigan a few years back, there was this dude who caused us to have a really bad seagull problem that day cuz he thought it was a good idea to take the big ol coolers he had full of bait fish off his fishing boat and dump them right off the dock by me. something he also bragged about to his wife when he later came back in his van where they sat and watched the swarm for like 30 minutes. there was hundreds of birds and i had to deal with complaints/concerns from people about them throughout my shift, as if i can just dismiss them somehow
Delsinning
2023-06-10 08:23:54 +0000 UTCi recently worked at a pizza place and had the same guy call two days in a row. the first day he asked for our italian sub with swiss cheese. i asked him if he wanted the cheeses that come on it as well, and he was confused, so i started listing off the cheeses, to which he got upset, said “those aren’t cheeses. forget it.” and hung up. the next day, he calls and asks for a small pan pizza. i explain to him that all of our pizza is hand tossed, and the “pan” that’s seen on the website, is a size of pizza and not a type. so the pan doesn’t come in small, it’s a sheet pan pizza. he tells me i should really learn the menu, and then he says forget it and hangs up again. then he calls back, YELLING at me, asking to speak to a manager. we didn’t have managers, just the owners, which none were present. he starts going off on me, to which i politely ask if he’d like me to take down his name and number for my manager to get in contact with him. he keeps yelling at me, and after a minute i ask again for his name and number. he tells me to go to hell and kept yelling so i hung up. never heard from him again and i quit a week later
chandler
2023-06-07 18:06:02 +0000 UTCsleepy dipper fixed everything that has ever been wrong with me 😭🥹
Jenni ✨️
2023-06-07 01:28:33 +0000 UTCIn high school I worked at a Toys R Us Express (Toys R Us in the mall) that used to be an Aeropostale or something like that. A woman came in with a bag full of clothes she bought at the aeropostale and yelled at us for not letting her return them, to the toy store.
Chris
2023-05-31 21:02:13 +0000 UTCthat is the cutest dog i have ever seen and whoever put him in the trash can absolutely meet me in the ring (my hands are made of knives)
Grace -
2023-05-28 02:04:15 +0000 UTCdon’t think im able to send dms so here: once this woman from the country club stole my hat. she stole it. i had this fantastic velvet witch hat and i wore it to the Halloween event at the club and this BITCH grabbed it off a bench I set it on while I used the restroom and when i asked for it back this 50 year old woman WHINED to me and said “can i pleeeeez have it🥺” and i was. so taken aback so shocked so flabbergasted that i said yes for some reason. If i ever see her again i’m taking it
Grace -
2023-05-28 01:46:39 +0000 UTCgoodness hearing them talk about sandwiches made me so hungry i went n made one
Grace -
2023-05-28 01:33:14 +0000 UTCI worked in a deli and Jarvis is correct. Customers could request "I want my slices about 1/4 inch," and then I would slice a test one and hold it up to them to make sure it was the size they wanted. Never had anyone be so upset that they threw it back in my face tho 😭
Ari
2023-05-25 17:25:26 +0000 UTCAnnie (they/she) I work at a coffee shop on my college campus. the college students who come in are pretty much all really nice, but there are some college faculty and staff who are just obnoxious to serve. One of those men’s customers is a dance professor. she comes in every few days to order a macchiato and it is always an ordeal. she gets mad at us for asking what milk she wants (apparently we should only be serving “cows milk”), she stares as whoever makes her drink and makes us restart if we do anything “wrong”, and one time i was restocking before i made her drink and she literally reached over the counter and waved the cup for her order in my face saying “excuse me are you ever going to make my drink or are you just going to keep ignoring it?!!” One time when she came in the espresso machine was down and we had to tell her we could only make iced drinks until it was fixed. She insisted that we could just “turn it back on for her” and wouldn’t accept that couldn’t make her usual drink. I should mention that the machine was being actively repaired within her line of sight, like the repair guy had turned it around and taken the entire back apart. We got out manager so that she could tell the professor the same thing we had all been saying but unlike with us, she didn’t argue with the manager. instead, she pulled a york peppermint patty out of her pocked, handed it to her, and left without a word. We have no idea wtf that interaction was, but it felt like a threat and we are all still confused. it’s been a few months and she still comes into the coffee shop regularly, but she hasn’t spoken to my manager since the york incident
Annie Crocker
2023-05-24 17:51:51 +0000 UTCvin (they/them) one time some guy came in to the store i work at and wanted to buy a pack of beer for £5. he handed me a poly pocket full of loose change (1,2 and 5 pences) and i had to count each individual coin. the coins were wet with an unknown brown liquid, and there was soggy food in the poly pocket also. the coins came to something like £4.87, so i hand him his money back thinking he would leave and he asks to pay by card. on a different occasion we had a super high customer come in 5 minutes before the end of my shift and he tried to buy a chocolate milkshake in a glass bottle, but the bottle smashed and ruined the two main tills. instead of leaving like a normal person, the guy decides to tell us that this is a sign from god that he was meant to buy the banana flavour instead. he ended up smashing the banana flavoured milkshake all over tills 3 and 4. it was rush hour and my store has 5 tills total.
vinola hutchinson
2023-05-24 00:16:26 +0000 UTCLexi (she/her) So I currently work at an escape room/bar & lounge and one of the rooms we have at work is prison themed. A couple months ago we were hosting a corporate event and most of the guests had already had a lot to drink before going into the rooms. Eventually all of the guests divide themselves and go into their respective rooms. Everything is running smoothly until the group doing our prison room runs out of time and we have to go collect them. My coworker walks in and one of the VERY wasted guests immediately points to the prop prison toilet in the room and goes "Hey man, someone pissed in your toilet." He looks in and sure enough there is PISS in the PROP. TOILET. And the thing is... they were the first group of the night. There wouldn't have been guests in the room before them which means one of them pissed in the fake toilet and tried to lie about it. We have cameras set up in the room but the toilet is in a blind spot so we couldn't catch it while it was happening. Now we have to put "Out of Bounds" stickers inside the prop toilet to try and avoid any more piss incidents :)
Lexi Reece
2023-05-23 19:56:48 +0000 UTCRenée (she/her) couple of quick retail stories: during covid i helped a man who saw my mask and told me he believed that covid was made up by the dutch prime minister to control us i was helping a very old lady with ingredients for her salads. i suggested tomatoes (which i thought was a safe pick) and she got offended, told me she had never had tomatoes and left very angry. also my sister used to throw spiders at me when we were kids, and i did not particularly enjoy it
Renée
2023-05-23 17:32:05 +0000 UTCJocelyn (she/her) I used to work front desk at a gym, and I also drove a VW beetle. An older guy had seen me drive in, so he knew my car. He came to my desk to chat and ended up asking what I studied in school (political science). So then, he says “who invented the vw beetle?” like as if to quiz me. I was like uhh I don’t know! And he smiles like he’s gonna say something really clever and says “who was the best politician ever?” And I try to start saying something like “well it depends how you measure that” and he cuts me off with another smile, leans in, and says “Adolf Hitler :)”
Jocelyn Hrynyk
2023-05-23 12:41:50 +0000 UTC🫡
Yessica
2023-05-22 23:28:47 +0000 UTCThat's so scary!
Yessica
2023-05-22 23:22:12 +0000 UTCAnna (she/they/him) This was in the Netherlands so the wording may be a bit weird but, I was about 12 years old, biking through my neighbourhood and all of a sudden a guy in his 20s just screamed "can i hop on the back of your bycicle?" from the sidewalk. I was like "nah" and he screamed back "Well i think your shoes are ugly anyways." I don't think I've ever been more confused as in that moment. Didn't know the guy at all.
Anna Nissink
2023-05-22 22:21:12 +0000 UTChollis (he/they) used to work the front desk at a shitty hotel overnight, prob 11pm-7am. had a guy and presumably his gf (?) come in late one night. he checked them in, i told him the total, he paid in cash. his change just so happened to be *exactly* 25 cents. so, i handed him his quarter. i guess that offended him (?????) because he told me to “keep it and buy yourself a blouse.” (i am afab and was fem presenting at that time.) both of them came back before my shift ended at 7am and (i have no evidence whatsoever but i believe his gf prob gave him shit for acting like such a clown) he actually apologized to me. also. it’s funny that he was angry over how much change he got, considering the fact that i had actually given him a discount without him knowing. (not related to the customer but more abt me for context: when i got trained a few weeks prior, the manager had told me that she would sometimes just give people discounts. soooo i did that with literally every customer for the month-ish that i worked there. it was a gross terrible hotel that overcharged so i feel fine about it <3) anyway that was like 6 years ago and i still think about him. would love to know where he was buying blouses for 25 cents.
hollis fisher
2023-05-22 08:06:41 +0000 UTCOrbiter (she/her): I’m a barista and a few months before I was hired, a regular customer, who is a sweet elderly gentleman, walked in very concerned. He was stammering about someone in the parking lot, doing unsightly things. My manager was confused and asked where, so the man pointed to a parked car facing away from the coffee shop. The manager goes out and was shocked to find a different regular customer sitting in his car facing a busy street, coffee in one hand and jerking off with another. She jumps and says to stop or she’ll call the police. He didn’t, so she did. Apparently, he worked at a local school and had previous charges as a sex offender and for public nudity. Guess he slipped the school background check but he was fired. Never came back to the coffee shop.
orbiter
2023-05-22 07:12:54 +0000 UTCactually if this makes it in the episode pls leave my name i’d appreciate it!! 🙏🏽
nicki
2023-05-22 07:05:06 +0000 UTCNicki (she/they) For two years I worked at a sex shop; I recently just quit about a month and a half ago because of my insane manager. I have stories about her too that I could tell, but this story will be about an awful customer interaction that I had. So, an old white woman comes in *spongebob foghorn sound* and says with a demanding/hostile tone, “I saw that you guys have suction toys that are on sale for under $30 on your website, show me where those are”. For some context, any time a customer says “suction toys” they are more often than not talking about air pulsation toys which are different than actual suction toys, think of the Rose for example. I respond to her and say, “Hm, we don’t have any air pulsation toys in our store for under $30 currently. Also, I just checked our website recently and didn’t see any on there that were on sale for under $30. If you would like, I can show you some air pulsation toys that are around that price range”. She doesn’t seem to like this answer and says curtly “Okay, well show me those”. We walk over to our air pulsation area and I ask her some questions about the characteristics of the toy like the color, brand name, etc, to get an idea of what the toy might’ve been. She responds with “no” to all my questions and says something like “I don’t know just help me find the toy”. I tell her that I will go check the sale tab on our website to see if I can find what she may had been talking about. I go over to our register/computer, go on the sale tab on our website (spoiler alert) I did not find what she was talking about. However, I did see that the more affordable rechargeable air pulsation toys were on sale, but they were still not under $30. I walk over and explain this to her, which again, does not make her happy. Since, I’m so confused about what she is talking about I ask her “Well, did you see the sale yourself?” cus at this point I’m thinking she heard it from a friend or something. She responds with “Of COURSE I saw it!” I was like “Okay” so then I repeat the prices of the affordable ones that we carry in store ($45/$55 for rechargeable and $30 for battery operated) and tell her that those will be the closet to under $30. She then says to me “Show the $30 one”. We walk over to our battery operated section and I show her the toy and how it works. I began to explain to her that the toy is a little tricky to take apart for replacing batteries and that the brand provides a guitar pick to slide in between the pieces to pull apart and that I can show her how to do at the register. She responds with “Show me how to do that” and reassure her that I will once we get to the register. I walk with her to the register and notice that there are some items at the counter, now I knew that they weren’t hers, but from working in retail over the years I just double check if items that are already at the counter are a customer’s or not because sometimes mix-ups happen. I ask her “Are these your items?” and she looked at me like I was the dumbest person on the planet and says something like “Obviously not, you were the only person that helped me this entire time” and I just respond with “Okay”. At this point, I’m starting to really reach my breaking point. I then ask her if she wants and a bag and she says curtly “Of course I want a bag”. My coworker/assistant manager has been hearing this entire interaction and when me and the lady got to the register, my coworker got closer to me just in case she needed to step in because she was fed up with how I was being treated. The lady starts to complain and says that she “Finds it interesting how [I] wasn’t able to help her find the toy that she was looking for”. My coworker interjects and responds with “Well, unfortunately since we have many products it can be difficult to find a toy if we aren’t provided with much information about the toy”. The woman DOES NOT like that at all scoffs and says “Oh, don’t patronize me”. My coworker smiles and says, “What? You’ve been patronizing my coworker the entire time she’s been helping you”. The lady then says “Well in MY world people listen to me” and I’m just thinking to myself “Oh please, white lady, please explain to us what you mean by YOUR world”. My coworker ends up taking over the transaction to save me. Fast forward to a few days later, I come to work and was informed that the customer went to a different location the day after all that madness and tried to return the toy because she didn’t like it. Considering that we sold sex toys, we didn’t accept returns. Which should be common sense, but as we all know, common sense ain’t that common. She said to the employee at the other location that we told her she could return it, which was obviously not true. Also, she lied and said that we told her that we don’t have toys under $30, which again, was not true. Another thing she said was that I made her uncomfortable because I “looked too young to be working there” and because I was “dressing for the attention of men”. I was like “WHAT??” like girl obviously I am old enough to work here, I work at an ADULT toy store. Also, I remember what I wore exactly that day and by most people’s standards of “dressing for the attention of men” it was not that at all. I was wearing a knee-length sleeveless plaid dress with a peter pan collar, mary janes with frilly socks, and had lollipop earrings on 😭😭😭. Also, don’t say that about people regardless of what they’re wearing??? Needless to say, the employees thought she was crazy and didn’t allow her to make the return even as an exception. (that’s what her ass gets 😭 she broke i’m up🙏🏽) Honestly, I think the woman was racist and treated me that way and lied about me to other employees because I’m black. Are we really shocked though? Anyways, that’s the end, I’m very sorry for the length. If you made it all the way to end thanks for reading this far. Also, I may have undiagnosed adhd and feel the need to include every detail when telling a story so if you decide to read this in the episode and need to summarize that’s okay!!
nicki
2023-05-22 06:46:59 +0000 UTCI think you're right that it's quiet. I missed the last bonus episode, so just went to watch it right after this one and had to hurriedly turn down the volume lol
Ben Y.
2023-05-22 03:42:04 +0000 UTCBen (he/him): I worked at Michael's, the craft store, for a couple of years and this one time a lady ended up berating me over a misunderstanding that I feel was her fault. It was right before the end of a tiring shift and happened to be the day after a breakup, so I was already in a sh*tty mood, and a middle aged woman approached me asking where we have "those letters you put on the wall". Now if you've ever been to a craft store, you'll know there are numerous letters of different shapes, sizes, and materials to choose from BUT our location was one of the smallest so we didn't carry certain ones. By far, the ones people wanted that we didn't have were the vinyl letter stickers (hardier and more versatile than paper stickers). So I started asking her if those were the ones she meant but before I could even finish my question, she impatiently said yeah. I gave her my spiel about how we unfortunately don't carry them at this location, etc. and she walked away in a huff. Right after that, another (much nicer) lady asked about another product that our location didn't carry, so I gave her the same spiel EXCEPT the first lady popped back up to tell her not to believe me because I told her the same thing and she found what she was looking for! I asked her to show me because it's possible we started carrying them without me knowing. As she's leading me over, she's loudly and repeatedly proclaiming "You need to learn your store!" She leads me to an aisle and looks at me expectantly and I realize it's the WOOD aisle where half the aisle is all WOODEN letters of varying fonts. In my best customer service manner, I try to explain that I asked if she wanted the vinyl ones and that she said yes. Her response was to once again tell me to learn my store. I just said ok and walked away before I could say something that would get me in trouble.
Ben Y.
2023-05-22 03:27:51 +0000 UTCharmony is not my real name (she her) i work at a clothing/footwear store in a big crazy city so of course i’m encountering the typical retail nightmares on a weekly basis. but this series of events was purely caused by my own lack of social skills combined with a stranger who spoke way too quietly. so i was ringing up a guy who looked to be around my age, and he kept asking me if i liked the stuff he was buying. then he asks me if i like fashion, so then i felt the need to tell him what university i go to (while forgetting to mention i’m a fashion major). obviously he goes, non-verbally, because he says it with his eyes: “ummm thanks for that completely random piece of information that does not in any way answer my question nor relate to the topic of our conversation.” then, since he seemed to possess even fewer social skills than me, he asked me “do you have instagram” and gives me his phone (?) so then i’m like “well hell yeah he likes fashion i guess we can be instagram moots.” so i type in my username and follow it (all from his phone on his instagram account) and he just looks at the screen and is like “oh but what was the name of your school?” so i was too horrified to ask him if he actually wanted me to type in the @ for my school’s instagram. personally i do not believe this is a normal thing to ask people to do😭🤞 the only shining light in this story is that he stayed following me (it has only been 2 days since this happened) and yes i did follow him back
harmony
2023-05-22 01:56:13 +0000 UTCLily (she/her): My first job was working at American Eagle at my local mall (2019). It wasn't uncommon to see kids from my high school shopping while I was working, especially on weekends. Business was usually slow on weekdays, though. It was on one such slow evening that a guy from my school came in with his girlfriend. I had known the guy since elementary school, but we never really talked. It was only him, his girlfriend, and one other customer in the store, and I was the only one on the floor/at the register. I rang the other customer up, and then it was just me and the two of them. His girlfriend (who I didn't know) grabbed a couple pairs of jeans and asked to try them on. I led her to the fitting room, and her boyfriend went in with her. We weren't supposed to let more than one person at a time into the rooms, but I didn't want to say anything because there was already awkwardness in the air. I started cleaning up the main floor, as we were approaching closing time. 10-15 minutes or so had passed, and the two of them had not come out of the room yet. I wanted to go home, so I went to check on them. Before I could say anything, I heard them fucking. FUCKING. In the AMERICAN EAGLE FITTING ROOM. I heard the kid, who I had known since I was like 6, clapping his girlfriend's cheeks. I'm not sure if they heard my footsteps as I ran back to the main floor, but they came out shortly after. They didn't buy the jeans.
lily carlson
2023-05-22 01:09:13 +0000 UTCLefty (she/her): I used to work chargebacks at a Saas (software as a service) company and also took customer emails about refunds, chargebacks, etc. Chargebacks are supposed to be when a customer files a case against a seller saying they didn't get a product or it arrived broken or it was faulty. Some people use it as a way to get around refund policies or claim they didn't get something, get their money back and keep the product. I denied a chargeback through PayPal because we had refunded him before for a trial subscription that he forgot to turn off and he did the same thing again and wanted another refund. Dude gets mad and writes our customer support email, which I receive. I explain why we denied the chargeback. He gets pissed, calls me couple of names, and gives me a bad service review. (The review didn't hurt me because my boss always checked for context for bad reviews and reviews that equated to "I'm mad you followed policy" didn't affect your score.) Thought that was that but then the inbox starts getting flooded with tickets from an email from fire[myfullname]@gmail.com, demanding I be fired. Little did I know that our ticketing system was not displaying my shortened screen name but my full name. He did this for days and only stopped after my boss told him we had his billing address and would be contacting the authorities for digital harassment if he didn't stop. I have a unique-ish last name so it was easy to find me. I had to change my whole work profile, my LinkedIn profile pic, and was kind of nervous after that to take any tickets. He acted like this after he was refused a refund for $29. Had he come in politely, we might have considered waiving the one-time refund policy but he came in hot and tried to get me fired. I was glad I didn't get doxed or anything further happened but some people are so convinced that screaming and threatening will get there way because my boss is the exception, not the rule when it comes to telling customers to shove it.
Lefty
2023-05-21 20:41:58 +0000 UTCAada (she/her): I was in a night club with a friend years and years ago and two guys came up to us to talk as we were dancing. The guy dancing near me whispered in my ear, in I guess an attempt to woo me, "I just got out of jail". He had a really smug smile on his face too, but despite liking wattpad mafia boss stories at the time, I got out of there fast.
Aada
2023-05-21 20:03:26 +0000 UTCJaclyn (she/her): years ago my brother and I worked at a golf course, I was the beverage cart driver and he would clean the carts/get them ready etc. one day this guy came up to him and said he found something on one of the cart paths and wanted my brother to get rid of it and proceeds to hand him a DEAD squirrel. My brother was like wtf am I supposed to do with this, like Leave it on the cart path or kick it into the woods you weirdo.
Jac
2023-05-21 15:57:47 +0000 UTCJay (he/him): I work at a comedy club and we get a lot of people that dress up for stag and hen parties. We had a guy come in dressed as Batman. In the interval Batman's friend got caught handing batman drugs. My manager went to confront him about it and batman realised that he didn't have any pockets in his batsuit to hide the drugs so he just ran out the building. The police had to be called and we thought that was the end of it. A few hours later near the end of shift a security guard came to warn us that there was a naked man running down the streets and he appeared to have come from the club! We pieced together that this was Batman and he probably thought "oh the police are looking for batman, but they aren't looking for a naked man". Idk if they actually caught him or not. He's probably still haunting the streets of Wales! Fun side note: The same shift, I had to get a security guard to tell someone dressed as a mime to stfu and stop disturbing the show.
ATypicalJay
2023-05-21 12:17:43 +0000 UTCVal (They/Them): This was when I was a student in college and was working at the joint International student services/ study abroad front desk. I received a call for from a Karen parent for study abroad but it wasn't part of my job so I asked them to wait so I could go get someone who's more qualified. This freakin parent wouldn't let me go. Apparently, her kid failed chemistry and they were no longer eligible to go on the study abroad program, AND the parent made it my fault somehow. The entire time I was just telling the parent that I'm sorry about the unfortunate news and to PLEASE let me get someone who can actually help. Turns out, her kid was someone who was in the same major as me. And the mom was spinning this angry/pity story about how this major was *so* hard and there should've been contingency plans to ensure that her kid could still go abroad because they were so ready to throw so much money at it. She hung up on me when I told her, again, that I can go get someone who can actually help. I think my boss took the next call. A couple of months later the kid added me on either Facebook or LinkedIn. We started chatting cuz same major and I was a couple of years ahead and I wanted to help them. At some point I brought up how her mom verbally abused me at the place I worked at, kind of jokingly, and the kid just fuckin blew up at me. They started being all, "You're basically a stranger! Who are you to talk so negatively about my mom?" and I realized Karens ran in their family. And I didn't talk to the person ever again.
ValWoops
2023-05-21 08:16:35 +0000 UTC#dipper is trying his best <3
Teo
2023-05-21 07:20:07 +0000 UTCNot sure if it would be a great idea, but would it be possible to have these unlisted on youtube? i’m not a fan of the video format on patroon as i can’t easily rewind if i miss something. if not that’s understandable, just figured i’d ask since other podcasts have it that way!
Jaq
2023-05-21 07:19:36 +0000 UTCGriffin (He/Him): I've been a craft barista for ~4-5 years now. I've worked at many different cafes, but I spent a good ~3 years of my time working in a large tourist-trap train station in the center of my city. Not only that, but I worked there during the pandemic, and for a year or two after. Nice! We got a lot of weird people, but one I think about constantly is Cactus Man. This is a two parter, so please bear with me. But if you end up liking this one, I have a lot more. My manager told me about an encounter he'd had with a weird customer during the height of the mask mandate. It's a tale as old as time; man walks inside the building without a mask, my manager has to ask him to put one on. But instead of doing the usual "oh, sorry, let me find it" routine most people do, this guy came deeper into the store and told my manager he was trying to find his wife that'd come inside the building earlier. My manager hadn't seen anyone enter the building for a solid 3 hours at this point, though, and so he told the guy that he needs to leave before security has to get in the picture. Thing is, my manager loved to grow bonsai, and kept lots of plants up by the front register. Not just bonsai, but succulents... small cactuses. After being told to mask up, this guy looks at a small cactus on the counter and grabs it, and starts brandishing it at my manager like it's a knife. My manager successfully reacquired the cactus after hopping over the counter and escorting the man outside himself. The cactus is, fortunately, unharmed. Cactus Guy came back, though. By this time, they'd hired me on and I had been on the team for a couple months. We were working through a pretty brutal rush, and this guy just cuts right into my store and makes a beeline for the sugar bar without ordering anything. I couldn't care less, I had drinks to make. But he lingers for a while, and he's acting kind of weird. Keeping his back to our counter, and opening a LOT of sugar packets. I let my manager know and he came over and we both saw that our friend Cactus Man was snorting stevia off of his thumb. Saint that my manager is, he got Cactus Man's attention, and the conversation that followed sounded a lot like this: Manager: Hey man, you can't do that here, stop it. Cactus Man: Why? M: ... I don't know, dude, I just really think you shouldn't be doing that. C: Well, I like it. M: Okay...? C: In fact, I think I'm going to do it more often! We had to escort him out of the building again, but honestly, you can't hate Cactus Man for his sheer confidence. You can hate him for everything else, but his confidence is the kind I could only have in dreams.
Molly
2023-05-21 04:39:56 +0000 UTCI love Sleep With Me, what is the scandal? Tell us, we demand it.
Pat Link
2023-05-21 04:00:58 +0000 UTCSarah (she/her): I worked at Starbucks for a year and a half from late-2018 to mid-2020. In July of 2019, so pre-pandemic, I was working during the Summer Art Fair in my town in Michigan. During the Summer Art Fair it's estimated that approximately 500,000 people come into my town for the 3-day event that spans 30 blocks downtown and has about one thousand art vendors. Basically, it's Armageddon in our town and all businesses batten the hatches for the week as our town is overrun with godless tourists and people who have zero allegiances to anyone. And my Starbucks was/is in the dead center of it. I only worked the first and quietest day of the fair (Friday) but we had probably 10-12 people behind the bar working at a time to manage the crowds. And then,, the men's restroom FLOODS. It was about an inch and a half of standing water (not sewage water though so I guess that's a plus). We decided to close the restroom and put a sign on it directing everyone to use the multi-stall "women's" restroom. We couldn't lock the door but the sign I put up was right in front of the door handle so you couldn't open the door without seeing at least a piece of paper with writing. Plumbers couldn't even come to fix it because all of the roads were blocked off for the fair. Even in our liberal town in 2019 I was worried people would feel nervous about sharing restrooms or that there would just be an incident that we would have to deal with while it was so busy. So I was worried when a guy came up to the register and said there was something wrong at the bathrooms. Concerned I asked him what was going on and he said that the mens restroom had a ton of water on the floor but he was still able to use it. He just wanted us to know. About the bathroom. With a sign on the door. And no one inside. So not only did he not read the sign, but he opened the door to see water on the floor and didn't even think to himself for a moment that a) he should actually read that sign or b) that maybe he SHOULDNT PISS WHILE STANDING IN AN INCH AND A HALF OF WATER. There is nothing like working a food service/service industry job because you realize how dumb human beings are. And we've all been the dumb person in someone else's story but it actually shocked me that a grown man didn't use any problem solving skills, deductive reasoning, or context clues to reassess a situation. I was so shocked that I thought that maybe someone had taken down the sign but after the interaction I went and looked and it was still there, apparently just for decoration to him. Sorry for such a long story and zero spiders.
sarahtonin
2023-05-21 02:10:10 +0000 UTCYour reaction to Steve-O's reaction to Shane Dawson's bad joke killed me 🤣
Logan
2023-05-21 02:09:58 +0000 UTCHere's a few more: Someone got a late fee and said if I charged them the 50$ late fee they would write about me in their suicide note. A very stereotypical gross dude tried to use his body to lower his rent after walking in and proclaiming, "Your toilets are never up and I need to take a massive shit." I was called "the colored manager" by a fellow black person which threw me off. A lot of crazy people and a surprising amount of alien/robot uprising convos in property management.
doginatrenchcoat
2023-05-21 01:55:59 +0000 UTCWe charged a tenet for leaving a bunch of abandoned goods. They brought a bucket of piss and poured it everywhere on the property. Their partner then murdered them before they were fully evicted.. Got a whole mess of stories from that job.
doginatrenchcoat
2023-05-21 01:24:44 +0000 UTCthe only time i tell places if they got my order wrong is when it's a dietary restriction issue like... I cant have and/or am allergic to several things and i dont want to make myself sick (or in the case of milk, send myself to the hospital) but like... wrong flavor? whatever thats my coffee today i guess
Beth Straubel
2023-05-20 23:31:13 +0000 UTCsleepy dipper was worth all the money i have ever given you and would happily give you more to see it again <3 he is a very nice boy
Kate Castello
2023-05-20 21:27:05 +0000 UTCWatched this podcast a day afterwards, had a fun time. I drove the entire time while listening to it after I dropped my boyfriend off. I felt that the audio was very quiet and even though my stereo was turned up all the way, I could barely hear it sometimes, but I truthfully blame it more on my cars sound system as most podcasts seem to be more silent in my car. Anyway have a good rest of your week for anyone reading this, I love you!
Theodora Undergrove
2023-05-20 20:15:55 +0000 UTCI'm pretty sure Shane does that with his hair to cover a receding hairline. His brother is pretty bald, and Shane has always been into his hair. Dudes, it's ok to go bald! Some people even dig it!
Emily Tetreault
2023-05-20 17:21:58 +0000 UTChere for the french slander
Eguzman
2023-05-20 17:17:19 +0000 UTCAsa (she/they): My friends and I would frequent the PBR nightclub near our college campus. One time, I wore a pink Bass Pro hat to be funny and that resulted in a lot more attention than expected. There was a group of white British men that kept taking my hat and passing it around. It was incredibly bizarre. I was just trying get drunk and to pretend to like country music
ace britjean
2023-05-20 17:12:18 +0000 UTCcant remember any shitty customer stories but i go in for my first shift at walmart tomorrow so that’ll probably chnage
freddie
2023-05-20 15:17:56 +0000 UTCTo be the bearer of bad news: Steak and Shake is terrible now. Like so bad. Also counter service, which destroys the whole vibe.
Abigail
2023-05-20 15:16:29 +0000 UTCThird guy tried to hit on me like, "I see you around here a lot [well yeah, I work here]. I'm usually back here studying. Yknow, I'm a finance major." He kept bringing up that he was a finance major too, like? Good for you, I guess?
Carly Kirn
2023-05-20 15:01:48 +0000 UTCI also had another guy come up to me while I was cleaning up at the end of my shift to accuse me of taking his books. It was a whole back and forth where I was confused, and he was pissed off. After a minute, his face cracks into a smile, and he tells me not to get so worked up, he was only joking. Sure. That was the exact reaction you were fishing for, but that's my fault for being sensitive.
Carly Kirn
2023-05-20 15:00:17 +0000 UTCIt's probably not in the same vein as the other stories, but when I worked at a library, I had a guy come up and ask me where the fanfiction was, and my brain short circuited. I manage a weak, "e-excuse me??" and he replies, "yknow, the fantasy fiction." Sir. Nobody calls it that.
Carly Kirn
2023-05-20 14:57:09 +0000 UTCbad boss story here! (Alek, any pronouns) When I worked at U-Haul during pandemic times, one week into me being there my assistant manager quit. They hadn't hired a new one in a while, so I expressed interest in the position to my manager. He had me apply and basically promised me the position because I was working really hard. Fast forward to like three weeks later, and one of my coworkers told me how they overheard my manager talking with *his* manager about how they didn't need to hire an ASM because I was doing the same level of work for fewer hours and less pay. I quit a few weeks later.
Alek.Koj
2023-05-20 11:50:56 +0000 UTCwhen i worked at a bar i had a man grab my arm and ask to take me home to meet his mum bc i was wearing a wristband from a gaming convention - i was 18 and he was at least in his 40s so yeah definitely different vibes at a bar when ur femme presenting
AkiSutaHatter
2023-05-20 09:15:16 +0000 UTCi love dipper so much
Jax
2023-05-20 06:39:27 +0000 UTCDipper should be the third host
Gabi
2023-05-20 05:00:08 +0000 UTCHad an Uber driver today that nearly hit pedestrians at three separate crosswalks. He got so close to one woman with a stroller that she literally had to put her hand on the car to get him to fully stop.
Frank
2023-05-20 04:25:01 +0000 UTCThe dipper cameo made my day
Wasn't it
2023-05-20 03:10:10 +0000 UTCmorgan they/he- so i dont know if this counts as a stranger encounter but more i was near this person. so im at walmarts when i hear just very loud screaming. i look around alarmed and its just a man screaming at a clothes rack. not like screaming words or anything. just screaming and walking around in circles. im assuming he was trying to summon a demon and backed away as far i could. same walmart different day some dude comes up to me and ask if i could buy him food. like out of nowhere not even a hello. its not as weird as it sounds maybe but was very awkward. also when i told him no i later hear the guy asking another person the same question. i work at a fast food place and its basically now summer and its florida so its not really strange to be asked for a cup of ice but after taking someones order and waiting for their food to finish they asked for 2 large cups of ice and a smaller cup of ice. opened the small cup of ice and just start crunching on half the cup of ice right there and said the ice was delicious but a bit too soft. also said the large cups were for later. also had someone walk in come up to my register and when i greeted him said "wait this isnt McDonald's. all i saw was red" and walked out. though i think the craziest thing that happened was when three people came in and sat in the corner of the lobby and like i dont care for loitering laws. do whatever but uh i do have issue when they started snorting crack at the table. it was either crack of meth but thats neither here nor there. just decided the place i work at is great area to do drugs. in front of the camera's and everything. there was only one other customer. well two but together and they alerted us. shift manager kicked them out. didnt call the police. i wanted to burn table or just throw the whole thing out. i did clean it but i still feel it wasnt enough. like i dont care if you want to do drugs or other nuances about drug usage. just have common sense?
Morgan Green
2023-05-20 02:49:50 +0000 UTCMy housemate is hanging with me while I listen, and I had to explain Milf Manor to them since I saw the watch-a-long last night..... And now I have to pause everything so we can dance to Motherlover
Totes
2023-05-20 02:47:49 +0000 UTCas a kid my entire wardrobe was basically free jesus clothes bc hey its free! i dont even think id read the quote on the back
chronicrow
2023-05-20 02:17:23 +0000 UTC((you can say my name)Nico, he/him) i think my weirdest experience with a stranger was that when i was like 7 a 40 yr old man approached me and my sister (our mom was in the bathroom or smth) at a museum water fountain and told me that my shirt was a message from god that made him instantly decide to turn christian. it was a Tshirt from like a kids bible camp program i'd gone to that had a random bible quote on the back. i just sort of stood there and was like ok sure man im a miracle can i go find my mom
chronicrow
2023-05-20 02:15:36 +0000 UTCthat customer trying to return a shirt was spiders georg
chronicrow
2023-05-20 02:11:21 +0000 UTCSame (please stop being me it's concerning me)
mahbluebird
2023-05-20 02:01:07 +0000 UTC(Cool with name; they/she prns) I'm gonna do a more positive one but it was very surreal in the moment. I was like 6 or 7 at the time so in the process of becoming sentient so my memory is slightly hazy, but so was the occasion. It was a very empty bus ride, we (me, brother and parents) were going from one place to another, no idea why. It was 11pm or midnight, we're at the back of the bus. These two American kids come on, and bear in mind this is like, Buttfuck, Middle Of Yorkshire, and they just show us their PSP and my mind is BLOWN AWAY. It looked so SLEEK, and I only had a silly stinky DS Lite and Mariokart on it (which was technically released later, but this kid was like 2 or 3 years older than me and I was in awe so I didn't know or care). I watched them play games and I remember everything being so bright and vibrant and pretty, it was like if you were being born, you just saw light for the first time, but it's at midnight on a bus and Hey There Delilah is playing on the radio, and your eyes are just FULL of astigmatisms. But the most vivid memory about the time was that the older kid was named Kurd. Not Kurt, or Kurtis, Kurd. Probably the best 30 minutes to an hour I ever had in my life because then they got off the bus and I felt loss and yearning for the first time ever. Anyway that's the youngest vaguely concrete memory I have, and it was with some stranger I met on a bus at midnight.
mahbluebird
2023-05-20 01:59:47 +0000 UTC(name is fine, pronouns are she/her) when i worked at a soda shop, i served some funky customers in the drive-thru, like the literal lightning mcqueen car and that one person who had a pet duck. also those teenagers who had a life-size halloween skeleton buckled in in their backseat. but most notably, there was this young looking dad with his little girl and he somehow struck up a conversation with me even though i was just handing him his drinks. as i’m holding his drinks on the ledge, he’s giving me unsolicited astrology advice?? and i never even brought it up??? so i’m like “here’s your pink poodle, sir; i’ll make sure to look out for that august guy!” (like the month) anyway, that was really weird and my coworkers just gave me confused looks after i turned around lmao
madylin mashburn
2023-05-20 01:54:38 +0000 UTCPretend my name is Salt lol (she/they) I had this wild experience once on my college campus. My friend and I were passing the time before the doors opened for a performance. My friend loves to climb trees so I was watching him attempt to jump up one when I spot this random dude across the quad. He's talking on the phone but then he gestures in our direction then starts walking over. He comes right up to me (I don't know him) and talks into the phone in a foreign language before pointing the phone at me like I'm supposed to say something. The person on the other side is also speaking in the non-English language but I don't recognize the language and can't respond. My friend awkwardly starts inching away but I was frozen in confusion. The guy speaks into the phone again and points it at me again but I still don't know what's going on. Then he gets frustrated and walks off. No idea why he approached us but my friend and I had a good laugh after this glitch in the simulation.
Ta'Naija Fair
2023-05-20 01:50:46 +0000 UTCSo, i live in Brazil and one day coming back from a party with a friend we decided to go grab something to eat so we went to a Popeyes that had opened in a shopping mall, this one dude from Kenya comes to me and start speaking in swahilli, i didn't understand nothing at all so I said "I don't understand" (in portuguese) and he start speaking english and asks me "dude do you know somewhere that's hiring? I need a job right now!" i say "no, i'm sorry" and he just said "oh, ok thanks... can i have some fries?" i give him my fries and he just... vanishes in the crowd
Elon
2023-05-20 01:47:33 +0000 UTCtoday i sneezed walking on a busy street in philadelphia and someone in their car at a red light who had their window rolled down said bless you. my question to the boys: when is it not appropriate to say bless you when you hear someone sneeze? (it's mod sarah jobeiden she/her BT DUBS)
sarah
2023-05-20 01:42:35 +0000 UTCi'll admit i'm guilty of watching the watch along without watching the actual show 😭
Amy Lee
2023-05-20 00:09:32 +0000 UTCDunno if Jordan was intentionally referencing the Onion's mock-reality webseries Sex House, but if you guys haven't seen it I cannot recommend it enough.
Dylan Roy
2023-05-19 23:42:53 +0000 UTCI would not be surprised if service-people end up with ptsd for that shit sometimes.
Nicole Benson
2023-05-19 23:27:35 +0000 UTCLiverwurst context, they wanted it sliced thin which is not really a thing for that since its like basically a paste. So we told them it wouldn't really work and should be thick, showed them what it looked like thin. Then they still wanted it thin but when they went to pay freaked out and threw it at me. Also, story 1 was Trader joes in Nyc, 2 is Trader joes in Philly, and deli is in Philly. Which should be context enough for the insanity.
JessicaM
2023-05-19 22:30:05 +0000 UTCGreat episode! Sorry this is random, not sure the best place to suggest..but, would y'all consider doing more ChatGPT conversations, where you and Jordan read them? That is still the funniest thing I have heard all year!!! Jordan, you rock, but it was the way Jarvis read as the Chat GPT, it just cracks me up!! I may be the only one, but just in case other people are requesting this, either way, compliments guys!!
Christie Crownover
2023-05-19 21:11:07 +0000 UTCliv she/her - when I worked in a pub my manager got sacked for getting in a fight with a customer in the car park. they'd gone around the back of the bar to pour themselves pints in the function room. the customer is never right and in fact is pretty consistently wrong and evil
Olivia O'Neill
2023-05-19 20:14:08 +0000 UTCShout out to Jordan for pronouncing my name right. People always pronounce it like the mermaid I definitely get it but when someone pronounces it right it makes me happy. And yes the French man really did fart at me 😔 farting on command like that is still wild to me
Arielle
2023-05-19 20:13:11 +0000 UTCJarvis has so many nice sweatpants it's upsetting. Who has this much access to fashionable sweatpants. I need answers 😂
Arielle
2023-05-19 19:15:46 +0000 UTC
