Important Official Announcements重要的官方公告

About New Year Holidays

Greetings from FANBOX. FANBOX will not be responding to inquiries and support issues during the following holiday period. Holiday Period Wednesday, December 28th, 2022 - Wednesday, January 4th, 2023 All inquiries received during this period will be handled in order starting on Thursday, January 5...

FANBOX Official Website New Year Holidays

Wednesday, December 28, 2022 - Wednesday, January 4, 2023

Q. I haven't seen fan-only posts since the beginning of January, why?

A: The support you receive through FANBOX is updated monthly. If the billing process fails at the beginning of each month, your support will be suspended and you will temporarily lose access to content you were able to see before. Support through convenience store payments will also be suspended if the support period has expired.

If you encounter an error on the payment screen when restoring support, it may be best to try another payment method, as the problem may be with your first payment method. If this does not solve the problem, please contact FANBOX/PIXIV official website using the inquiry form.

(Please NOTE !!! PNC has reminded you guys many times!!)

>>> Regardless of the date you first started supporting, you will be billed at the beginning of the month. Note that FANBOX will bill you for January at the beginning of January even if you started supporting at the end of December. <<<

If you start at the end of December, please remember to cancel the automatic deduction in January!!!

Q. The message "Payment is processing" is displayed on the screen and I cannot change the plan.

A. Payment processing will occur between the 1st and 5th of each month. A "Payment in progress" message will appear and you will not be able to change your plan until the payment process is complete.

Please wait for your payment to process before trying to change your plan again.

中國語:

FANBOX官网假期

2022 年 12 月 28 日，星期三 - 2023 年 1 月 4 日，星期三

Q. 从一月初开始我就再也看不到粉丝专享的帖子了，这是为什么？

A：您通过 FANBOX 获得的支持每月更新一次。如果每个月初的计费过程失败，您的支持将被暂停，您将暂时无法访问您之前能够看到的内容。如果支持期已过，通过便利店付款提供的支持也将被暂停。

如果您在恢复支持时在付款屏幕上遇到错误，尝试另一种付款方式可能是最好的方法，因为问题可能出在您的第一种付款方式上。如果这不能解决问题，请使用咨询表联系FANBOX/ PIXIV官网。

（注意!!! ＰＮＣ已經提醒多次!!）

>>>无论您首次开始支持的日期如何，都将在月初开具账单。请注意，即使您在 12 月底开始提供支持，FANBOX也会在 1 月初向您收取 1 月份的费用。<<<

如果你是12月底開始的，請記得取消1月份的自動扣款！！！

Q. 屏幕上显示“正在处理付款”的消息，我无法更改计划。

A. 付款处理将在每月的 1 号和 5 号之间进行。在付款过程完成之前，将显示“付款正在处理”的消息，您将无法更改您的计划。

请等待付款处理完成，然后再次尝试更改您的计划。